Manager, IT Infrastructure

Join to apply for the Manager, IT Infrastructure role at Eating Recovery Center
.

Get AI-powered advice on this job and more exclusive features.

Hybrid location: requires residency within a 30‑mile radius of the 80230 area. The schedule includes 3 days onsite (Tuesday, Wednesday, Thursday) and 2 days remote (Monday and Friday).

ERC Pathlight is an innovative, rapidly growing clinical leader in the behavioral health sector. Founded in 2008 by pre‑eminent psychiatrists and psychologists in the eating disorder space, ERC Pathlight now treats over 6,000 patients per year, operates more than 30 facilities in 9 states, and delivers tele–healthcare to patients nationally. We offer the most comprehensive treatment program in the country for patients who struggle with eating disorders, mood and anxiety, and trauma‑related disorders.

The IT Infrastructure Manager is the primary infrastructure solutions architect, leading all engineering and administrative team members in development of next‑generation infrastructure and system solutions. The role requires excellent collaboration and coordination skills to communicate across IT leadership, engineers, administrators, service desk, security MSSP, Data Strategy team, and Enterprise Application team to ensure highly available, secure, and responsive IT systems. The manager will lead the sun setting of legacy applications/systems and implement new technologies that adhere to our strategic roadmap.

The role demonstrates senior level knowledge and expertise in all systems (both on‑premise and cloud), identifying system requirements, recommending improvements, and implementing changes with infrastructure engineers and administrators to enhance efficiency and reliability.

• Lead a team of engineers and administrators to design, develop, deliver, and remediate cost‑effective, secure, highly available enterprise‑scale infrastructure on‑premise and in the cloud.
• Drive investigation of new or improved technologies, contribute to strategic infrastructure planning, and sunset legacy systems and applications.
• Collaborate with engineers and the IT Director in infrastructure modernization efforts such as Azure IaaS and PaaS design, migration to Azure AD, next‑generation security solutions, and high‑profile vendor selections.
• Serve as a technical infrastructure liaison between vendors and business owners for critical systems, ensuring the technical stack aligns with vendor requirements, ERCPL infrastructure requirements, and industry best practices.
• Build robust disaster recovery procedures and exercises for all business systems and critical infrastructure, and provide on‑call coverage for weeknights to support facility emergencies.
• Co‑work with the Service Desk Manager to ensure all Tier 3 and 4 incidents are triaged appropriately for response and resolution in line with SLAs, and mentor team members on best practices, troubleshooting, and automation.
• Work with the Managed Security Service Provider (MSSP), IT leadership, engineers, and administrators to deliver a security‑first approach to service and solution delivery, enforce HIPAA compliance, and lead forensic analysis in the event of a security breach.
• Provide after‑hours support for critical systems, collaborate on incident triage, and participate in major incident reviews to identify root cause and drive permanent remediation.

• Bachelor’s Degree in Information Systems, Information Technology, Computer Science, or a related field is required.
• Strong experience in Azure cloud environments including IaaS, PaaS, and Virtual Desktop.
• Strong experience in Microsoft Windows Server (2012, 2016, 2019), on‑premise Active Directory, and AD services including Group Policy, DNS, DHCP.
• Strong experience in Microsoft 365 systems – Exchange, Teams, SharePoint, One Drive.
• Strong experience in network routing protocols and best practices.
• Strong experience in Cyber Security related to Microsoft technologies – DLP, AIP, Cloud App Security, O365 Content Search, Audit.
• Strong experience in VMware ESXi servers, vCenter, and Horizon VDI.
• Skilled in…