Customer Implementation Manager

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Role: Customer Implementation Specialist

Compensation: $110k-$130k with 10% bonus

Employment Type: Direct-hire

We are proud to partner with a cloud-based SaaS platform that enables organizations to quickly create, manage, and deliver virtual IT environments and hands‑on experiences who is seeking an Customer Implementation Specialist to join their growing team. This position will own the end‑to‑end customer implementation lifecycle, serving as the primary point of contact from proof of value through full deployment. This is a high‑visibility role at a fast‑growing SaaS company, offering exposure to enterprise customers, complex technical environments, and meaningful opportunities for professional growth.

If you are a detail‑oriented professional with solid accounting experience, apply today!

Responsibilities

• Lead end‑to‑end customer implementations, including project kickoff, planning, milestone tracking, risk management, and go‑live readiness
• Own customer onboarding from contract signing through configuration, go‑live, and adoption for non‑strategic customers
• Translate customer business objectives, workflows, and technical requirements into effective platform configurations
• Configure and provision environments including virtual labs, sandbox templates, networking, virtual machines, roles and permissions, usage controls, and analytics
• Deliver customer training (virtual and occasional on‑site) to administrators, trainers, and end users on lab creation, management, best practices, and adoption strategies
• Drive customer adoption and value realization by monitoring usage metrics, user engagement, and providing proactive optimization recommendations
• Serve as the primary internal customer advocate during implementation, ensuring alignment across Sales, Product, Engineering, and Support teams
• Document customer requirements, implementation plans, project status updates, training materials, and post‑go‑live outcomes
• Capture customer feedback and collaborate with Product and Engineering to improve onboarding processes and platform capabilities
• Manage multiple concurrent implementations while maintaining high quality, efficiency, and customer satisfaction
• Ensure a seamless transition from implementation to ongoing Customer Success and Account Management teams

Requirements

• Bachelor’s degree in Business, IT, Computer Science, or equivalent professional experience
• 5+ years of experience in SaaS implementation, onboarding, or customer‑facing technical roles
• Strong understanding of cloud‑based infrastructure, including virtual machines and networking
• Proven project management skills with the ability to manage timelines, risks, and deliverables
• Excellent written and verbal communication skills with the ability to engage both technical and non‑technical stakeholders
• Customer‑centric mindset with strong empathy and relationship‑building skills
• Experience delivering training to audiences with varying technical expertise
• Analytical mindset with the ability to interpret usage and adoption metrics to drive insights
• Experience working cross‑functionally with Sales, Product, Engineering, and Support teams
• Ability to manage multiple implementations simultaneously in a fast‑paced environment
• Adaptable and comfortable with changing priorities and customer needs
• Location: Denver, Colorado (Hybrid, 3 days per week in downtown Denver office)
• Competitive benefits package including:
• Medical, Dental, and Vision insurance
• 401(k)
• Flexible PTO
• 12 paid holidays
• Hybrid work environment in a modern downtown office
• On‑site gym, café, and company‑paid parking

Aim Hire is an equal opportunity employer.

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• Mid‑Senior level

• Full‑time

• Information Technology, Management, and Project Management
• Software Development