Help Desk Support Engineer

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technical specialists who enjoy working in a collaberative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions.

Help Desk Support Engineer

Due to expansion we are currently seeking one Tier 1 and one Tier 2 Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality.

Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers.

Essential Responsibilities:

• Provide a wide range of technical support to a large client base
• Resolve support requests professionally and efficiently
• Work with our internal engineering team on escalated issues
• Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
• Create and maintain knowledge base documentation
• Install, test and configure new computers, servers, software, printers and network equipment
• Complete proactive and reactive maintenance of servers and workstations remotely.
• Contribute to a highly-productive team environment.

Requirements

Knowledge/Skills Required:

• PC and Mac support
• Active Directory management
• Proficient in Microsoft Office, Exchange and Office 365
• Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
• Windows Server 2008 and 2012 support
• Basic computer security concepts
• Knowledge base management

Education/Experience Required:

• Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred
• Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred
• A+ , Net +, Sec + certification preferred

Work environment:

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. We offer underground parking and the office is light rail assessable.

Benefits and Perks:

Pay rate- $25-$35 per hour or higher based on credentials and experience.

Generous vacation policy, paid holidays, and paid sick time

Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

Short-Term and Long-Term Disability Insurance

Company-paid Group Life insurance

Company-paid Employee Assistance Program (EAP)

Employee-paid Pet Insurance and optional supplemental insurance coverage

Vested 401(k) with company match and financial wellness programs

Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

Career growth and learning opportunities

...and so much more!

Other reasons why you should join our team:

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

• Team Lead, Supervisor and Management for our various departments

• Internship to hire, Specialist Sales Roles, Named…