L2 Desktop Support Engineer

Role: L2 Desktop Support Engineer

Duration: FULL TIME ( WITH CLIENT)

Location:

Denver, CO

Mode: 100% On-Site ( Mon - Friday)

Primary Responsibilities Will Include:

• Provide exceptional end user support at the desktop level

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals

• Documents, maintains, upgrades, or replaces hardware and software systems

• Coordinate end user IT equipment moves, installations and replacements

• Maintain IT staff and asset management inventory in relation to provisioning, labeling, deploying, and maintaining all end user systems and software

• Able to follow set policies, processes and procedures and contribute to the continuous improvement of all three areas

• Work both independently and in a collaborative manner to address each user's needs

• Deliver work based on industry and company best practices

• Responsible for adhering to and meeting IT audit requirements

• Create, review, enhance and implement IT documentation to sustain a substantial Knowledge Base (KB) to improve both first call resolution and overall user experiences

• Engagement and interaction with internal IT teams along with ITO Help Desk staff and IT partners

• Support multiple conference rooms and conference technologies

• Weekly meetings with the IT Engineer team and Director of IT

• Involvement in planning future computing needs and capacity planning

• IT point of contact for staff onboarding, transfers/promotions and offboarding. This includes day one staff introduction to the firm's technology package, orientation, and training along with ongoing user education on IT changes via effective interactions and communication

• Oversee equipment inventory.

• Ordering, monitoring and, as necessary, shipping out equipment packages to new hires by fed ex.

• Change request management

Job Requirements , Skills,

Education and Experience:

• 4
-year college degree required

• At least five years of recent hands-on work experience in the IT industry providing end user technology support

• Experienced in working with Windows 10 OS along with multiple Enterprise Applications including Office 365 Suite

• Able to support hardware: desktops, phones, printers, and software applications.

Experience with provisioning, deploying, recovering, and inventorying end user equipment

• Excellent written and verbal communication skills with the ability to create and manage KB documentation and to present complex technical information in a clear and concise manner to a variety of audiences

• Comfortable working hands-on while interacting with end users at all levels of the organization

• Familiar with onboarding, transfers, offboarding, access and identity management

• A history of working in a fast-moving IT environment handling multiple, competing priorities
• Strong work ethic, willingness to learn, is proactive, has a thirst for knowledge

• Thrive independently and as part of a team

• Active workdays will require the IT Engineer candidate to move around a lot, from office to office and floor to floor

• From time to time, this position may require moving equipment around the office including office moves (ability to lift up to 40 pounds)

• CompTIA A+ certifications as a plus