Field Engineer

Job Description:

Experience: 4+ Years

Responsibilities:

• Maintain DC Inventory
• Update Firmware, BIOS, and drivers
• Vendor coordination for hardware issues
• Share logs with vendors for hardware issues
• Manage parts received and returned
• Server mounting and movement
• Rack movement
• Network connectivity
• Coordination with teams (Network, VM, Storage, Backup & Unix)
• Coordinate with Logistics Team
• DC cleanup
• Labeling on racks and devices
• ATS and PDU installation/configuration
• Respond to customer queries and handle escalations
• Provide H&F support at Data Center to remote team
• Provide escort to vendor for activities under HCL Support at DC, MDF, IDF
• Data Center management
• MDF / IDF management
• DC walkthrough as per customer guidelines
• DC/MDF/IDF UPS management and support
• ER2 pickup scheduling and coordination
• Device rack/stack/un-rack
• Data Center access log management
• Spare hardware inventory management
• DC/MDF/IDF HVAC management and coordination
• DC/MDF/IDF power management and coordination
• Site visits to address/validate ISP; fiber cut and power issues
• Hardware replacements
• Involvement during monthly/weekly generator testing
• Provide H&F support for all required INC, SCTASK, and CHG
• Install, configure, and maintain Windows and Unix servers
• Manage and troubleshoot VMware versions 5.0, 6.5, 6.7, 7.0
• Work with OEM hardware (DELL/Client/IBM) and remote connectivity tools
• Installation (vSphere 7.x), configuration (vCenter, ESX 7.x, SRM), and managing VMware environment
• VMware ESXi builds, troubleshooting, patching, support uplifts, and migration
• Configure and deploy new Dell, Client, and Cisco UCS Blades, including firmware and driver updates
• Troubleshoot storage components including internal storage, attached storages, SAN switches, HBA, LUN & mapping, RAID groups, and volume groups
• Troubleshoot hardware issues in storage environments and coordinate with multiple teams
• Analysis, optimization, design, installation, configuration, maintenance, troubleshooting
• Provide H&F support for backup devices, rack-stack, and troubleshooting hardware issues
• Install, configure, and support network equipment including large routers, large switches, medium switches, and small switches
• Plan, communicate, and execute changes in the network environment following the customer change management process
• Manage and support UPS, PDUs connected with network gears and replace faulty batteries
• Work on pre-approved projects (PPH)