Process Optimization & Automation Lead

Year Round

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD& D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees).

For information on Alterra Mountain Company's Social Responsibility work, please see our webpage at  Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.

We're building on the success of Project Mogul and expanding the foundation of the new Mogul Product Solutions organization, a team dedicated to delivering scalable, efficient, and standardized ways of building and managing products across all resorts.

The Process Optimization & Automation Lead will play a key role in shaping how work gets done within Product Solutions. This role focuses on simplifying complex workflows, eliminating inefficiencies, and enabling automation that creates time and space for greater collaboration and focus on value-added work.

This is an exciting opportunity for someone who thrives at the intersection of process, data, and technology
-someone who sees patterns, connects dots across systems and teams, and enjoys building elegant, repeatable solutions that scale.

• Lead process mapping, analysis, and optimization across key Mogul workflows (e.g., product intake, build, approval, accounting validation, and delivery).
• Apply Lean and Six Sigma principles to simplify and improve core business processes.
• Partner with Solution Engineering, Product Build, Accounting, etc. teams to identify automation opportunities and reduce manual handoffs.
• Collaborate with IT and Data teams to design workflow automations and system integrations (e.g., Power Automate, API triggers, reporting workflows).
• Facilitate workshops and working sessions with resort and enterprise partners to define current- and future-state processes.
• Document processes using standard tools and templates to ensure clarity, consistency, and version control.
• Quantify the impact of process improvements (time savings, error reduction, throughput gains) and build business cases for scaling automation.
• Establish process governance standards and KPIs to monitor ongoing performance and ensure continuous improvement.
• Champion change management and adoption of new processes, helping teams transition to optimized and automated ways of working.
• Foster a culture of operational excellence and continuous improvement within the Mogul Product Solutions team.
• Other duties as assigned

• 5+ years of experience in process improvement, business architecture, or operational excellence, preferably within technology, operations, or shared services environments.
• Leadership experience with multiple improvement projects across departments (complex, multi-department or enterprise-wide projects).
• Lean or Six Sigma certification required (Black Belt or higher preferred).
• Hands-on experience with process automation tools (e.g., Power Automate, UiPath, Zapier, or similar).
• Mastery of advanced statistical tools and root-cause modeling (DOE, regression, correlation, ANOVA, process capability).
• Designs experiments, builds predictive models, uses advanced analytics tools (Minitab, JMP, Power BI).
• Strong analytical and problem-solving skills; ability to interpret data to inform process decisions.
• Proven experience facilitating cross-functional workshops and building consensus among diverse stakeholders.
• Excellent communication skills with the ability to translate technical concepts into practical solutions.
• Working knowledge of enterprise systems such as D365, RTP, Siriusware, or Inntopia a plus.
• Comfort operating in an environment that's growing and evolving, where innovation and pragmatism go hand in hand.
• Professional/lived…