IT Support Analyst

Join to apply for the IT Support Analyst role at True Anomaly

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability.

• Be the offset. We create asymmetric advantages with creativity and ingenuity
• What would it take? We challenge assumptions to deliver ambitious results
• It’s the people. Our team is our competitive advantage and we are better together

• Serve as the first point of contact for all IT issues, providing support via phone, email, remote tooling (Teams/Big Fix), and in-person interactions
• Be a point of contact for your assigned office, collaborating with IT Engineering, AV, and Workplace teams to ensure timely resolution of technical issues
• Troubleshoot and resolve technical issues related to computer systems, networks, and hardware
• Troubleshoot and support macOS, Windows, and Chrome
  
  OS environments
• Ensure ongoing usability of client computers, peripheral equipment, and software within established standards (desktops, laptops, printers, copiers, etc.)
• Ensure in‑office AV equipment in conference rooms is maintained and working properly, providing support when needed
• Install, configure, and maintain computer systems, networks, and hardware
• Assist with onboarding new hires, including hardware deployment, equipment setup, and software provisioning
• Assist with the deployment and maintenance of new hardware and software including macOS, Windows, True Anomaly engineering software, and O365 tooling
• Provide support for core software platforms including O365, Teams, and company SaaS applications
• Maintain accurate documentation of technical support requests and resolutions; assist in keeping our knowledge base and documentation up‑to‑date
• Monitor and maintain system performance and security
• Become familiar with all aspects of our IT environment to help support, maintain, and scale it
• Participate in on‑call rotations to provide IT/Technical support 24/7; this position requires the ability to respond to critical tickets/incidents outside of regular working hours

• 3+ years of experience in IT support, helpdesk, or end‑user desktop support
• Strong knowledge of computer systems, networks, and hardware
• Demonstrated proficiency with Windows, macOS, and ChromeOS
• Demonstrated proficiency with MDM tools (Intune, JAMF, Big Fix)
• Proficient in Bash/Shell scripting; experience with automation of basic tasks using Bash/Shell/Python scripts
• Experience with remote support tools and technologies
• Experience with cloud‑based technologies and services (e.g., Azure)
• Experience with Cisco networking equipment
• Excellent troubleshooting and problem‑solving skills
• Ability to establish priorities, work independently, and successfully manage multiple projects
• Strong communication skills with all types of people and personalities
• A self‑starter with attention to detail and follow‑through
• Passion for technology and delivering great customer service

• Experience with aerospace or high‑tech manufacturing
• Current active DoD TS/SCI clearance

• Base Salary: $65,000 - $90,000
• Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

• Work Location—Successful candidates will be located near Denver. While we observe a hybrid work environment, some work must be done on site.
• Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
• Physical demands—the physical demands of the job, including bending, sitting, lifting and driving.

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, location, and experience.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.