Director of Information Technology

Director of Information Technology – LaMar's Donuts & Coffee

2 days ago – Be among the first 25 applicants.

This range is provided by LaMar's Donuts & Coffee. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

We are seeking an innovative and strategic Director of Information Technology (IT) to lead the technology strategy and infrastructure for a rapidly scaling franchise and hospitality organization. This role requires a unique blend of technology leadership, franchise operations expertise, and hands‑on oversight of nationwide IT systems.

The Director of IT will be responsible for enterprise systems, security, compliance, POS (Point of Sales) and franchise technology platforms, vendor management, and both unit‑level and corporate IT operations. Candidates should have proven success managing IT in multi‑unit restaurant or retail environments, leading large‑scale rollouts, and building scalable, secure technology ecosystems that support franchising growth.

• Develop and execute a scalable IT roadmap aligned with corporate and franchise expansion.
• Partner with leadership to ensure IT supports operations, finance, marketing, and customer experience.
• Lead vendor and contract negotiations for IT services, POS systems, enterprise resource planning systems (ERP), and franchise management platforms (Fran Connect).

• Oversee payment card industry (PCI) compliance nationwide via Heartland Payment Systems (corporate office and all franchise units).
• Maintain fire/burglar alarm systems (ADT/Protection 1 Services).
• Manage and monitor firewall and antivirus software (Webroot) across all corporate and franchise devices.
• Ensure data security through regular backups of corporate servers, POS systems, and unit‑level office computers.
• Lead disaster recovery and business continuity planning across all IT functions.

• Manage drivethru systems (HM Electronics) and ensure proper maintenance.
• Oversee video surveillance and CCTV (Hik Vision NVR & cameras), verifying camera functionality and DVR recordings.
• Ensure all credit card machines (Heartland Payment Systems) are operational.
• Conduct point of sale system checkups at each unit (CRS and Aloha, soon to be Toast), maintaining consistent layouts, pricing, and equipment upgrades.
• Maintain unit‑level telephone and voicemail systems (Momentum Telecomm).
• Monitor network/Wi‑Fi, computers, printers, and music systems at each unit.
• Ensure physical security technology (keypads, alarms) is maintained and operational.

• Oversee corporate office network, Wi‑Fi, and server health.
• Manage corporate email systems, desktops, laptops, and printers.
• Maintain and secure corporate website (WPEngine) with regular updates, backups, and malware protection.
• Administer corporate time clocks and integrations with HR/payroll platforms (Paychex, talent
  
  Reef).
• Approve and monitor IT accounts payable invoices.

• Manage mobile phones (AT&T & Verizon), VoIP and PBX systems (Momentum Telecom), and cellular fail‑over services.
• Research and recommend improvements in coverage, cost, and reliability for franchise and corporate communications.

• Administer talent
  
  Reef integrations with Paychex Flex and related HR applications.
• Ensure all franchise HR/operations technology platforms are configured with full feature sets enabled.
• Oversee ERP/CRM selection and rollout across corporate and franchise networks.

• Lead new technology pilots in automation, AI‑driven analytics, and advanced restaurant operations systems.
• Provide new software education to corporate staff and franchisees when rolling out upgrades or new features.

• Hire, train, and manage IT staff supporting corporate and franchise operations.
• Provide franchisees with onboarding, training, and compliance support for all IT systems.
• Serve as the primary liaison between executive leadership and IT vendors, ensuring service‑level agreements are met.

• Expert knowledge of…