IT Support Specialist

IT Support Specialist

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data‑driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education.

Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit

Position Summary:

The IT Support Specialist will provide exceptional customer and managed IT services to our clients and employees. This opportunity will be located at Regis University in Denver, CO. Primary responsibilities include providing computer support to students, faculty, and employees, which includes PC, LAN, AV and software support, among other items. The IT Support Specialist also provides escalated support to the Personal Support Center on a rotating basis.

The support department runs 24x7x365 and IT Support Specialist may be required to provide support during off hours or at off‑site locations. Assignments of duties and daily tasks can change on a regular basis and focus can be reflected in a change in accounts supported. The IT Support Specialist is managed on their performance, customer service, adherence to processes, and continued commitment to success and learning.

Primary Responsibilities, Essential Functions and Requirements:

• Communication & Professionalism: The IT Support Specialist’s role is one that supports multiple clients in various technical scenarios. Maintaining excellent customer service and professional communication is critical to the success of individuals within this position.
• Be accountable for seeing assigned cases and tasks to completion by providing detailed documentation of troubleshooting steps taken for each support request. After completion, ensure user expectations are met to ensure the issue is fully resolved.
• Ensure productivity metrics are achieved and standardized processes are followed.
• Ensure professional and courteous communication is maintained in all interactions including face to face, over the phone, via email, and chat correspondences.
• Adhere to and enforce company and client information security policies.
• Reduce risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer.
• Maintain and support a mixed PC and MAC technology environment.
• Diagnose and repair telecom and networking infrastructure partnering with the Network team for guidance.
• Partner with other ITSS staff and leadership to develop Standard Operating Procedures, FAQs and maintain knowledgebase content.
• Support user accounts within Active Directory, Microsoft 365 and Microsoft Exchange.
• Participate and maintain real‑time inventory controls of assets, including procurement, deployment of and decommissioning of equipment.
• Coordinate and set up AV for company meetings and events, including testing and setting up hardware.
• Be available in the event of outages and urgent needs (may be after hours).
• Assist with the rollout and support of new technologies, equipment, and network services across IT and AV environments.
• Document support processes, troubleshooting steps, and user guides to improve knowledge sharing and efficiency.
• Perform all other duties as assigned in support of IT and AV services.
• When applicable, be available to assist other teams such as the Personal Support Center, Network and Server administration teams for assistance on other duties as assigned.

Experience and Qualifications:

• Minimum 2 years’ experience supporting Windows & MAC operating systems in a corporate environment.
• Thorough knowledge of Windows desktop operating systems and basic office applications.
• Experience administering user and group objects in Active Directory.
• Experience…