Virtual Measure Technician

Virtual Measure Technician

Champion Window is seeking an experienced Virtual Measure Technician to virtually measure customer windows and entry doors using a virtual measuring software that digitally scans openings. As the Virtual Measure Technician, you will be responsible for accurately measuring windows and entry doors, PAR contracts, and ensuring jobs are ready to be ordered. You will also serve as a key liaison between Sales, Operations, and Divisions to ensure virtual measure benchmarks are met, documented, and escalated when needed.

• Accurately par sales contracts using the appropriate measure forms.
• Enter new installation orders into the Champion ordering system, verifying all information from both the contract and app measurement before submitting to the factory for production.
• Upload all documents to the electronic storage files in a timely and organized manner.
• Organize and maintain customer records for easy access and accuracy.
• Ensure company benchmarks for scanning and measurement are being met.
• Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes.
• Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary.
• Support and train end users on scanning and measurement procedures as needed.
• Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices.
• Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure.

• High School diploma or GED preferred; construction trade school a plus.
• Math skills, including using a tape measure and angles.
• Five years of customer service experience.
• Computer skills required.
• Three years of material ordering experience.
• Experience in the window / home improvement / carpentry industry a plus.
• Attention to detail.
• CRM experience a plus.
• Excellent written and oral communication skills, including phone skills.

• All measures completed within 24 hours of receiving them.
• 95% accuracy rate of all measures submitted for ordering.
• Detailed notes and reasons documented for any scanned project that could not be entered.
• Constantly increasing and improving the percentage of jobs that can be virtually measured.
• Ongoing training of new reps and management as needed.

Champion Window is an Equal Employment Opportunity Employer. If you need assistance completing the online application due to a disability, please contact Champion Window.