Specialist Technician, Technology

Specialist Technician, Technology Support

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Position Summary:

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration to VIZIO. The Specialist Technician will report to the Technology Support II and provide hands on support to employees in their local office and company wide employees via remote assistance.

$23.00/hr - $44.00/hr

• Support on-boarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Coordinate with local office manager for building access and maintaining IT managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Other tasks as assigned by team leadership.

• You have a minimum education level of a High School Diploma.
• You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.
• You have 1+ years of related work experience.
• You are a self-starter that thrives in a fast-paced, and rapidly evolving environment.
• You are a hard-working team player, with a “no task is too small” attitude.
• You can explain technical issues to non-technical users.
• You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis.
• At least 1 year of working with ticketing systems like Jira and Service Now.
• At least 1 year of working with Office 365 Admin Center.
• At least beginner level understanding of Command Prompt, Power Shell and Terminal.
• Solid foundation of Windows and macOS imaging.
• Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine.
• Understanding of Active Directory tools.

55 Madison St, Denver, CO , United States of America

Entry level

Part-time

Information Technology

Computers and Electronics Manufacturing