Director, Process Optimization

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$/yr - $/yr

Posting Date: 10/28/2025

2000 16th Street, Denver, Colorado, 80202, United States of America

Within the People Team at DaVita, we are dedicated to “delivering the right roles, people, organization & experiences for our Village today and in the future.” The People Operations team is central to this mission, ensuring our processes are seamless, efficient, and create positive teammate experiences for teammates across the Village.

The Director, People Process Optimization will lead the continuous improvement efforts of people-related processes across the People Team. This leader will be responsible for identifying inefficiencies, redesigning workflows, and in partnership with IT and People Strategy Transformation, implementing scalable, tech-enabled solutions that enhance the teammate experience and support our core people priorities. Working cross-functionally, this role will diagnose process challenges both within the People Team and across the broader organization, driving a culture of operational excellence and ensuring our internal systems and processes effectively support our teammates.

• Develop Process Optimization Strategy:
  Create and execute a strategic roadmap for process improvement across the teammate lifecycle, aligning with key People Team and business priorities.
• Lead Optimization Initiatives:
  Lead cross-functional projects to map, analyze, and redesign critical people processes. Partner with stakeholders to identify pain points and implement solutions that reduce friction and increase efficiency.
• Diagnose & Solve Process Issues:
  Utilize a hypothesis-based approach, root cause analysis, and continuous improvement methodologies to identify, validate, and quantify opportunities for process enhancement.
• Champion Streamlined Design:
  Apply human-centered design principles to ensure that redesigned processes are intuitive, user-friendly, and improve the overall teammate experience.
• Drive Change and Influence Stakeholders:
  Build strong relationships and partner effectively with leaders across the Village to champion process changes. Make a compelling, data-driven business case for improvements and ensure new processes and tools are successfully adopted.
• Leverage Technology & Data:
  Use data analysis and storytelling to identify optimization opportunities and measure the impact of changes. Champion a tech-enabled mindset to explore automation and streamlined workflows wherever possible.
• Foster a Continuous Improvement Culture:
  Act as a subject matter expert on process optimization, providing guidance and tools to empower teams to improve their own workflows and drive operational excellence.

• 8+ years of progressive experience in process improvement, operations, consulting, or HR transformation; HR experience not required.
• Proven experience leading large-scale process optimization projects from concept through implementation with tangible, measurable impact.
• Expertise in continuous improvement methodologies.
• Demonstrated ability to lead complex, cross-functional initiatives and build strong relationships to influence and drive change across all levels of an organization.
• Strong capabilities in problem framing, hypothesis-based problem solving, and root cause analysis.
• Proficiency in human-centered design and experience using it to improve user/employee experiences.
• Exceptional ability in data synthesis and storytelling to influence stakeholders and drive decisions.
• A tech-enabled strategic mindset with experience leveraging automation and technology to solve complex process challenges preferred.

• Comprehensive benefits:
  Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family:
  Family resources, EAP counseling sessions, access Headspace®, backup child and elder care,…