HR Operations Consultant Denver

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k) s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve.

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The HR Operations Consultant is a key operational partner to Gusto’s HR Partners, helping streamline and execute client work across systems, projects, and processes. This role owns the day-to-day operational rhythm that keeps our HR engagements running smoothly — from inbox triage and task routing to process automation and employee onboarding/offboarding. The ideal candidate thrives in a fast-paced environment, possesses a strong attention to detail, and is passionate about solving problems efficiently to ensure seamless client support.

This role offers a front-row seat to how Gusto delivers HR at scale — ideal for someone excited to grow into broader People Ops, program, or client-facing roles. You’ll help shape how Gusto HR delivers scalable, white-glove HR service by pairing human expertise with operational excellence.

As Gusto’s HR Partner program scales, our HR Operations team is reimagining how we deliver exceptional, efficient, and consistent service to hundreds of clients. You’ll be part of the team building the operational foundation that enables HR Partners to focus on strategic impact.

• Support and manage workflows embedded within the HR Partner’s daily operations, proactively monitoring inboxes, Slack channels, and meeting action items to identify and independently address client requests.
• Efficiently handle high volumes of daily tasks, utilizing established triage protocols to prioritize and reprioritize work, with an emphasis on immediate support for payroll blockers and critical benefits questions.
• Utilize Asana to manage all open projects and tasks, maintaining clear and consistent communication between the HR Partner, Operations team, and the client.
• Route all Level 1 items (e.g., system support, simple administrative tasks) to the internal Dedicated Support Advisor (DSA) and diligently follow up to ensure their timely execution.
• Identify opportunities to automate recurring processes or improve workflow efficiency using tools like Asana rules, Gmail filters, Gumloop, or AI assistants.
• Master the triage process, quickly distinguishing between Level 1 administrative tasks, Level 2 operational support, and escalations (e.g., payroll blockers, benefits questions) to ensure continuous client service.
• Execute or delegate Level 1 back-end administration within Gusto, managing system upkeep, data entry, time card corrections, wage garnishments, and other Gusto system-based activities.
• Draft routine communications and prepare compliance-related documents.
• Support basic employee inquiries (e.g., PTO, pay, policy questions).
• Own client-specific onboarding and offboarding logistics, including system setup, documentation, and benefits enrollment coordination.
• Maintain and update client records, audit data accuracy, and support compliance tracking across systems.
• Document recurring workflows and propose process improvements to drive efficiency and consistency.
• Support benefits, payroll, and compliance processes by gathering documentation, preparing forms, and ensuring timely follow-through.

• Minimum 2 years of experience in an Operations, HR Support, or HR coordination role, ideally in a consulting, SaaS, or multi-client environment.
• Demonstrated passion for building scalable HR processes and improving systems.
• Exceptional organizational skills and a keen eye for detail; you are someone who loves checklists, processes, and getting things right, especially when managing a high-volume task list.
• Strong proficiency with technology and the ability to learn new systems quickly.
• High level of comfort with Google Suite and modern productivity tools (Slack, Asana, Zoom, etc.) required; proven examples of leveraging…