Senior Human Resources Coordinator

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices.

Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life, and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in more than 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

The Senior HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of both complex and basic administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 and Tier 2 HR inquiries and escalations.

This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20,000+ employees across North America.

• Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates.
• Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access – including M&A.
• Support offboarding processes including exit interviews, logistics and system terminations.

• Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP Success Factors) system.
• Perform regular audits of employee records to ensure data accuracy and compliance.
• Generate reports or queries to support HR operations and compliance efforts.
• Prepare HR dashboard and metrics for leadership report out.

• Respond to employee and manager inquiries via phone, email, or case management system (e.g., Service Now) related to HR policies, procedures, and systems.
• Act as escalation for complex cases within HR Support Services, when needed.
• Maintain confidentiality and handle sensitive information with discretion.
• Serve as backup for team leader during absences, ensuring continuity of operations and team support.
• Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies, including service delivery.
• Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support.
• Contribute to HR initiatives such as performance management, C&B programs, and employee engagement.

• Assist in maintaining and updating HR SOPs, templates, and knowledge base articles.
• Recommend improvements to enhance efficiency and employee experience.
• Participate in HR projects and initiatives as assigned.
• Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance.

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience in related field preferred.
• 3‑5+ years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment.
• Experience in insurance, financial services, or other highly regulated industries is an asset.
• Service-oriented mindset with a focus on employee experience.
• Strong organizational skills, decision making ability, attention…