Lounge Host - Denver; Seasonal

Overview

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values:
Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company.

Purpose:

Reporting to the Onboard Management Team, the Lounge Host delivers exceptional guest service and life changing experiences through specialty drinks, personalized storytelling, and one-on-one interactions with guests in the Premium lounge car and the Premium railcar over a three (3) day rail excursion from Denver, CO to Salt Lake City, UT.

We are looking for exceptional Lounge Hosts to join our Onboard team who can be role models and champions of our values and culture. Team members who can deliver service excellence to our guests.

This position is deemed Safety Alert since regular access to an active railway area is required. The Lounge Host is part of the Onboard team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.

Deliver world class service and life changing experiences for guests

• Create an environment where guests feel welcomed, engaged, and valued by anticipating their needs, being attentive, and providing a high-quality guest experience.
• Mix, garnish, and serve alcoholic/non-alcoholic beverages according to company specifications for guests in the Premium lounge car.
• Explain menu options and offer suggestions to guests, including specialty beverages, local beer, wine, and liquor selections, bar snacks, and other food services as required.
• Look for improvements to efficiencies within the operation.
• Prepare coaches as required (pillows, blankets, bar galley set up, cart preparation, and daily inventories).
• Clean and stock railcars, galleys, lounge, and washrooms to set standards at the end of each leg.
• Resolve guest-related concerns by listening with empathy and providing timely resolutions.
• Provide enthusiastic, consistent, factual, and engaging storytelling to Canyon Spirit guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment with the Storytelling Manual.
• Prepare and serve bar snacks and other food services as required in-between meal services in the Premium lounge car and the attached Premium railcar.
• Assist as needed in adjacent railcar with meal services and cleanup.

• Maintain a positive attitude with the team to create meaningful moments and achieve extraordinary outcomes.
• Adapt, if required, to work in multiple railcars with varying teams over a 3-day rail journey.
• Work closely with other hosts to provide seamless services and address any guest issues.
• Work with Train Manager and team to coordinate appropriate service timing.
• Work with team to document and communicate food quality, presentation, packaging consistency and variations through food audits and communication with leadership.
• Demonstrate strong time management and organizational skills.
• Ensure all transactions and cash outs are processed as per Standard Operating Procedures.
• Facilitate the training of new team members.
• Work with the Guest Services Manager, Train Manager, and Leadership team on reducing waste.
• Maintain correct inventory levels and reconcile as required at the end of each journey.
• Perform other duties as assigned by the Onboard Leadership team.
• Actively engages with the various communication tools used across the company (i.e.: Microsoft Teams, Outlook, Connecteam, and Sharepoint).

• Adhere to Canyon Spirit's safety and security standards.
• Adhere to Canyon Spirit policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposure to hazards and other health risks.
• Uphold sanitary practices and HACCP guidelines for food handling, general cleanliness, maintenance of Premium class/lounge railcar, along with other service areas.
• Follow the company's, Colorado's, and Utah's policies when serving alcoholic beverages and food services.

• High school diploma or GED
• Fluency in the English language is required
• Current or past certifications in food handling, alcohol service, or first aid, considered an asset
• If not in possession of food handling and alcohol certifications, it will be a requirement to obtain once hired
• Proficiency in a second language is considered an asset

• Prior experience in mixology and bartending
• Solid communication and interpersonal skills
• Solid…