Front Desk Agent - Embassy Suites Denver

Overview

The Embassy Suites by Hilton Denver Downtown and Convention Center invites you to grow in hospitality. This Silver LEED-certified hotel is a gateway to Denver's downtown scene, within walking distance of major attractions. We emphasize learning and development in a supportive, down-to-earth team environment. Submit your resume and application today.

Rooms - This role provides the opportunity to test hospitality skills in a fast-paced environment and to impact the overall hotel operation.

• Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greet and complete established check-in procedures for arriving guests daily, using manual and computerized methods, to ensure guest satisfaction and in-room readiness.
• Facilitate guest departure (check-out) daily by following established procedures to close guest accounts and prepare the room for the next sell.
• Regularly calculate and post monies, receipts, guest accounts and other forms of credit using cash handling procedures and ensure timely and accurate hotel charges at check-out.
• Communicate hotel rates and information with guests, using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and local events to answer questions with timely and knowledgeable responses.
• Operate the PBX equipment to handle incoming/outgoing calls, schedule wake-up calls and page guests for timely service.
• Control cash transactions at the front desk and maintain personal bank responsibilities as specified by policy.
• Maintain a friendly, cheerful and courteous demeanor at all times.

• Education/Formal Training: High School diploma or equivalent.
• Experience: None required.
• Knowledge/
  
  Skills:
  
  Must have high school-level mathematical aptitude, knowledge of cash handling procedures and computerized cash register systems.
• Must have experience dealing directly with the public and general customer service skills.
• Must be fluent in oral and written English.
• Ability to use tact and understanding in handling diverse customer service situations, including stressful and emotional scenarios.
• Must be highly organized with attention to detail when performing multiple tasks.

The following describe the physical requirements commonly associated with this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Read written communications and operate a monochrome computer screen.
• Operate computer, calculator and telephone keyboards for cash handling and paperwork processing.
• Understand and follow verbal/written instructions, multitask, and communicate effectively in writing and verbally.
• Staying upright for the majority of shift; bending and kneeling required while filing.
• Mobility to reach all areas of the hotel to assist guests.
• Occasional standing and lifting of files and office items up to 25 lbs.

• Medical, Dental, & Vision Insurance
• 401(k) with Employer Matching
• Discounted On-Site Downtown Parking
• Hotel Discounts (Both Hilton & Sage Portfolio)
• Free On-Site Parking
• Complimentary Employee Meals
• Health Savings and Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Paid Time Off for Vacation, Sick Time, and Holidays
• Employee Assistance Program
• Opportunities for Career Growth and Development
• Sage Restaurant Concepts 25% Discount
• Sage Saving Spot