Floor Houseperson

Overview

Description:

About The Source Hotel. Nestled in Denver's RiNo Art District, The Source Hotel is a modern retreat blending industrial character with contemporary elegance. As part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail, our hotel offers guests an immersive experience that celebrates creativity, culture, and community.

We're looking for a Floor Houseperson to join our dynamic Housekeeping team. Whether it's delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth daily operations, you'll be an essential part of what makes The Source Hotel a standout destination!

The Floor Houseperson is an experienced houseman with a keen eye for detail and top-notch customer service skills. You will work in conjunction with the housekeeping Supervisor/Manager and room attendants to ensure support and daily projects in the housekeeping department are aligned with guest room satisfaction. You will help with various tasks and provide quality service to all guests.

A successful houseman liaises between departments and staff to ensure members and guest experience is always top-notch.

• Maintain cleanliness and order in storage areas.
• Distribute linen to all landings upon delivery from laundry company.
• Ensure all Housekeeping landings and storage areas are fully supplied daily.
• Collect department supplies from areas of delivery and distribute accordingly.
• Collect dirty linen from Room Attendants and deliver clean linen to appropriate areas.
• Collect trash from Room Attendants and ensure they have necessary supplies.
• Assist Room Attendants with stripping rooms when necessary.
• Stock housekeeping carts with necessary supplies, such as linens, towels, and toiletries as necessary.
• Assist in inventory management by notifying the Housekeeping Supervisor/Manager of any shortages or damaged items.
• Assist Supervisor and Room Attendants with minibar upkeep and inventory.
• Respond promptly and courteously to guest requests or inquiries.
• Clean and maintain public areas, including the lobby, corridors, elevators, and restrooms when needed.
• Empty trash receptacles and ensure proper disposal of waste.
• Vacuum, sweep, and mop floors when needed.
• Dust and wipe down furniture, fixtures, and surfaces.
• Assist with cleaning guest rooms when necessary.
• Remove In Room Dining trays from hallways and place in the landings.
• Ensure the overall comfort and satisfaction of guests by providing exceptional service.
• Assist with the inventory, audit and refill of minibar items in the rooms.
• Adhere to all safety and security procedures, including proper handling of chemicals and equipment.
• Report any maintenance or safety issues to the Housekeeping Manager.
• Follow established protocols for lost and found items.

• Minimum of 1+ years of previous experience in a team of housekeeping employees through motivation, coaching, and development.
• Proven experience in housekeeping departments.
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision-making skills.
• Comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.
• Demonstrated sound organizational, coordinating, and interpersonal skills.
• Demonstrated written and verbal communication skills.
• Proven job reliability, diligence, dedication, and attention to detail.
• Flexible schedule availability, including nights, weekends, and holidays as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

• Stand, walk, stoop, kneel, crouch, bend or twist; and talk or hear.
• Use hands to handle, grasp or push/pull; reach with hands and arms; climb or balance.
• Push, pull or lift over 10 pounds.
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

All employees must maintain a neat, clean, and…