Front Desk Supervisor

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** City, State:
** Denver, Colorado
** FLSA:
** Non-Exempt
** Status:*
* * Full-time
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* Reports to:

** Assistant General Manager
** Pay Range:***$24.00 per hour
* The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.
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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

*** Work with Guest Services Manager to train and monitor front office staff.
* Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
* Communicates with the Engineering Department regarding any maintenance requests from the guests.
* Communicates with the Housekeeping Department regarding guest rooms and requests.
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
* Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
* Knows how and where to post all charges.
* Handles checks and credit cards received from the guests for payment of hotel charges.
* Knows all room rates.
* Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
* Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
* Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
* Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
** DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
** To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.# Associate demonstrates a high QUALITY of work:
* Demonstrates accuracy and thoroughness.
* Monitors own work to ensure quality.
* Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards
* Meets or exceeds productivity standards.
* Produces adequate volume of work efficiently in a specific time.# Associate demonstrates excellent CUSTOMER SERVICE SKILLS
* Responds to requests for service and assistance.
* Demonstrates the desire and ability to provide high quality service to both internal and external customers.
* Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE
* Asks for and offers help when needed.
* Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance
* Takes responsibility for own actions.
* Performs work with little or no supervision; works independently.
* Can be relied upon regarding task completion and follow up.
** EDUCATION AND EXPERIENCE REQUIREMENTS**:

Bachelor's degree (B.

A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
** QUALIFICATIONS
* ** Must have flexibility to work nights and weekends.
* Must be able to read and write fluent English.
* Ability to read and comprehend simple instructions, short correspondence, and memos.
* Ability to write simple correspondence.
* Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.
** SUPERVISOR RESPONSIBILITIES
** Position will supervise front desk staff, in conjunction with the Guest Service Manager.
** WORK ENVIRONMENT:
** The work environment normally entails the following:
* Indoor work environment
* Minimal to moderate noise levels consistent with hotel environment

Top of Form
** PHYSICAL DEMANDS
** During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:
* Stand more than 2/3 of the time
* Walk more than 2/3 of the time
* Sit less than 1/3 of the time
*…