Guest Service Agent; part-time

Join to apply for the Guest Service Agent (part‑time) role at Kimpton Hotels & Restaurants
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We believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. Every day you can improve lives in your own, unique way and you can expect the same in return.

Our San Francisco‑born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you—our lively, rebellious, genuine team members with diverse backgrounds, talents, experiences, and personalities are fully welcomed and celebrated here. People who have an innate passion for making others’ lives better make an impact, and that’s what makes our workplace quirky, irreverent, exciting, empowering, and downright exceptional.

The Guest Service Agent is responsible for registration, check‑in and check‑out, PBX operations, mail and message service, and providing outstanding service to our guests. You’ll act as an advocate for the hotel, be a creator of personal experiences, and develop relationships with guests that compel them to return.

• Review arrivals noting special requests and blocking rooms as needed.
• Check in and out hotel guests in a confident, professional, and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on the appropriate (AM, PM, Overnight) checklist by the end of your shift.
• Conduct pre‑assignment of hotel rooms, including VIPs, repeat guests, packages, and any special requests.
• Follow established key‑control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles with a completed report.
• Open, secure, and balance the daily shift bank, counting and verifying cash, checks, and credit card transactions while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily selling status of the hotel using the yield management system.
• Attend department meetings once a month.
• Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.

• High school diploma or GED required.
• Previous experience in a front desk or customer‑facing role preferred.
• Knowledgeable of the immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends, and holidays.
• Work well under pressure, handling many arrivals and departures within short periods.
• Familiar with hotel systems and operations, and able to enter information accurately.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and genders.

Be Yourself. Lead Yourself. Make it Count.