Director, Franchise Operations - Denver
Listed on 2025-12-02
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Hospitality / Hotel / Catering
Hotel Management
Join to apply for the Director, Franchise Operations - Denver, CO role at Wyndham Hotels & Resorts
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Join to apply for the Director, Franchise Operations - Denver, CO role at Wyndham Hotels & Resorts
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun.
At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences.
We can’t wait to welcome you!
Job description:
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun.
At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences.
We can’t wait to welcome you!
The primary responsibility of Director of Franchise Operations is to live and exhibit our “Owners First” culture. DFO should become a conduit between owners/properties and WHR teams, create value proposition and drive revenue through engagement in WHR programs and services that yield top line revenue (i.e. Revenue Management Services, Remote Sales, GSO, Signature Reservations). DFO should also advise on the operational excellence to improve the bottom line for the owners and properties.
Whatyou'll do
- Lead WHR effort to expand revenue generation opportunities, drive growth and performance (RPI) while improving quality performance and increasing customer satisfaction (Net Promoter, OSAT) for a portfolio of hotels.
- Accountable for maintaining and building relationships with franchisees and resolving complex challenges.
- Make decisions that have a direct impact on financial goals and operations.
- Understand market conditions impacting hotel operations and performance with the ability to identify, recommend and influence revenue generating opportunities.
- Influence and inspire franchisee to engage in the brand and WHR initiatives.
- Recommend improvement actions that will drive guest reviews of quality and guest satisfaction.
- Drive Wyndham Rewards loyalty program and identify key opportunities for the hotels to increase participation and engagement in the program.
- Continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the franchisees to enhance our value proposition.
- Train and mentor other field team members as needed.
- Cultivate effective relationships with franchisees, general managers, WHR associates and acting as a champion for WHR culture.
- Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs,…
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