Director, Neuroscience Priority Accounts – West

Overview

This is a field-based and remote opportunity supporting a Priority Accounts team in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position.

The Director, Neuroscience Priority Accounts is an inspiring enterprise thinker and is responsible for leading the regional priority account team to meet and exceed organizational objectives across the Neuroscience team. The individual in this position develops, orchestrates, and executes the Regional Priority Accounts customer engagement strategy in support of disease area strategies. By deeply understanding the needs of key priority accounts and the local healthcare ecosystem, they create frictionless experience for accounts and best support patient access and education.

This role also leads a team of Priority Account Managers, accountable for leading the cross-functional account planning process in targeted priority accounts by ensuring accountability and aligned commercial resource allocation, all while acting with integrity.

• Understand the needs of the customer at all levels from departments to C-suite, while utilizing insights to proactively anticipate, leveraging and navigating the trends that are impacting the business and has ability to clearly articulate business insights and priorities to deliver appropriate outcomes.
• Craft strategic approaches to further Novartis goals, catering to the account's interests and needs, and fostering key customer relationships that enhance Novartis' interaction with the account.
• Manages and leads strategy and execution by coordinating collaboration among headquarters, accounts, and regional leadership teams.
• Pinpoint chances to collaborate and interact with account executives at the C-suite and D-suite levels, acting as the main neuroscience contact for Novartis account partners to facilitate exchanges with executives and headquarters.
• Foster teamwork and leads collaboration of regional priority accounts across Customer Engagement teams for the neuroscience portfolio (e.g. sales, medical, market access and Novartis patient support functions), to enhance involvement from various functional areas and establish connections with partners in different roles to proactively solve problems and remove obstacles.
• Owns account performance with a performance-driven mindset, seeks opportunities to positively impact demand generating functions and owns the achievement of account performance.
• Facilitate efficient communication between Novartis and key accounts, along with internal team coordination, Customer Engagement executives, and other sectors within Novartis. This entails predicting and actively relaying strategic changes that align with the company’s objectives and vision, thereby inspiring teams to adjust positively and assuredly.
• Leads a team of Priority Account Managers to drive product pull-through in targeted accounts with accountability and resource alignment, while coaching and supporting associates' growth, ensuring top performance, professionalism, and adherence to Novartis Code of Ethics and policies.

• Bachelor’s degree required from 4-year college or university.
• 10+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.
• 2+ years’ experience in first-line leadership, demonstrating strategic thinking and an enterprise mindset within but not limited to medical, pharmaceutical, biotechnology sales, account management, or market access roles.
• 2+ years’ experience translating strategy into actionable plans and delivering measurable results in account management.
• 2+ years’ experience leading sophisticated, cross-functional projects requiring national alignment and collaboration.
• Recent US experience…