Lung Cancer Screening Coordinator

Overview

National Jewish Health is seeking a detail-oriented and patient-focused professional to serve as Lung Cancer Screening Coordinator
. This role is an integral part of the lung cancer screening program, supporting patients through every step of the screening process while ensuring accurate scheduling, documentation, and coordination of care. The coordinator plays a key role in delivering an organized, compassionate, and high quality screening experience for patients and referring providers.

• Coordinates scheduling for lung cancer screening CTs, Shared Decision Making visits, and follow up imaging for both clinical and contract patients
• Reviews and processes referrals, verifies eligibility, and ensures accurate order entry, documentation, and insurance authorization
• Serves as a primary point of contact for patients, providing education, appointment updates, and re engagement for missed visits
• Maintains screening databases, tracks outcomes, and supports quality reporting and program metrics
• Supports multidisciplinary care through coordination of the Suspicious Nodule Conference and communication of recommendations to providers

National Jewish Health is the leading respiratory hospital in the nation and has been caring for patients since 1899. Known for excellence in pulmonary, cardiac, immune, and related conditions, National Jewish Health offers a collaborative environment where team members contribute to life-changing work every day. Qualified candidates are encouraged to apply and join a mission-driven team dedicated to improving patient outcomes through early detection and prevention.

Functions as a member of the lung cancer screening team in the implementation and coordination of lung cancer screening (LCS). Coordinates the scheduling of patients for clinical evaluation. Implements services that recognize needs and issues for customers served.

• Provides excellent customer service to patients, co-workers, physicians, clinical staff, NJH affiliates, and outside contract personnel.
• Schedules all clinical and contract patients for lung cancer screening CT, Shared Decision-Making appointments with Advanced Practice Providers, and schedules all clinical and contract patients for interval screening follow-up CTs. Reviews non-LCS chest CT orders to determine if they should be LCS and confirms with ordering provider. Corrects if ordered incorrectly.
• Responds to and facilitates patient referrals by entering physician orders and clinical details into the Registration Order Entry system in a timely and accurate manner. Transcribes faxed orders. Liaise with ordering provider if patient is ineligible or declines LCS scan. Self-reviews scheduled appointments to ensure account is correctly set up while monitoring multiple task buckets for LCS orders.
• Completes intake questionnaire with patients to verify program eligibility. Collects all necessary patient demographic, insurance and clinical information and updates changes when needed. Ensures appropriate patient demographics are entered with the order to ensure Radiologists will read scans appropriately. Maintains a patient database for tracking of new and follow-up patients.
• Works with Utilization Management to request authorizations from insurance providers that require pre-authorization for LCS. Updates patients and providers when the CT is denied.
• Maintains friendly, confident, open, diplomatic, effective communication with patients to inspire continued program participation. Maintains communication with patients to keep them apprised of the status of their appointments.
• Re-engages no call/no show patients each month to reschedule CTs.
• Attends and contributes to team meetings. Reports number of scans performed each month to LCS committees. Documents positive versus negative scans and other quality metrics as needed. Brings infrastructure updates to meetings to ensure ongoing program improvement.
• Supports weekly Suspicious Nodule Conference including preparation of weekly spreadsheet with calculation of lung cancer risk and nodule risk of malignancy, and summation of agreed upon recommendations made by the multidisciplinary team. Sends relevant providers email invitations to attend Nodule Conference and post conference emails with conference recommendations Attends Nodule Conference in person and confirms recommendations with radiologist running the conference.
• Serves as a resource to patients, clinical staff and community regarding the purpose and details of lung cancer screening while acting as a problem solver with patients, clinical staff and departments to ensure that the highest level of customer service is provided.
• Assists with marketing, networking and communicating with community stakeholders and partners.
• Maintains appropriate level of knowledge regarding clinical operations, insurance procedures, and clinical terminology. Maintains appropriate level of expertise with the Registration, Scheduling, Electronic Medical…