Blood Collection Operations Coordinator

About the Role

Hep Quant is seeking a dedicated and motivated individual to be responsible for overseeing, developing, and maintaining a network of contracted blood collection partners supporting Hep Quant’s laboratory-developed test (LDT), Hep Quant DuO. This role serves as the primary point of contact for all collection partners and ensures consistent, compliant, and high-quality blood collection experiences for patients.

• Serve as the primary liaison between the laboratory and all contracted blood collection partners.
• Manage day-to-day operational relationships, performance expectations, and issue resolution.
• Establish service-level expectations (e.g., turnaround time, specimen integrity, patient experience).
• Conduct regular partner check-in meetings, conduct performance reviews and audits.

• Develop and deliver training materials and programs for collection sites on LDT-specific blood collection protocols.
• Educate sites on specimen handling, labeling, processing, packaging, and shipping requirements.
• Coordinate initial onboarding and refresher training for new and existing partners.
• Act as a subject matter resource for collection partners regarding test-specific requirements and questions.

• Identify, evaluate, and recommend new blood collection partners to expand geographic coverage.
• Support contract onboarding and implementation in collaboration with legal, operations, commercial and compliance teams.

• Collaborate with patient scheduling teams to ensure efficient patient access to blood collection services.
• Continued evaluation and collaboration with internal stakeholders on current process flow and evaluate new/optimized procedures for improvement.
• Monitor collection-related KPIs such as failed draws, specimen rejections, invalids, and patient complaints.
• Troubleshoot collection-related issues and implement corrective action plans.
• Ensure alignment with laboratory workflows and logistics providers.
• Ordering, tracking and shipping coordination of kits and supplies for all collection partner sites.
• Manage the return process of any un-used or expired kits and supplies.

• Ensure collection partners adhere to applicable regulatory and quality requirements (e.g., CLIA, HIPAA, OSHA, state regulations).
• Support internal quality, compliance, and audit initiatives related to specimen collection.
• Maintain documentation related to partner training and operational procedures.

• Minimum of 3-5 years’ experience in clinical operations, diagnostics, laboratory services, or healthcare partnerships.
• Bachelor’s degree in life sciences, healthcare administration, clinical operations, or related field or equivalent experience. An associate’s degree may be considered for a candidate with one or more of the Preferred Qualifications listed below.
• Working knowledge of blood collection and specimen handling processes.
• Experience managing external vendors, clinical partners, or provider networks.
• Strong communication and training/education skills.
• Ability to travel periodically to collection sites and partner locations.
• Experience preparing educational training presentations.
• Experience implementing and managing programs to various stakeholders.
• Proficient experience with Microsoft Word, PowerPoint, Excel.
• Ability to travel 10-20%.

• Experience working in CLIA-certified laboratories.
• Experience in LDT environments.
• Experience in diagnostic or specialty lab operation.
• Familiarity with phlebotomy workflows and best practices.
• Familiarity with sample logistics and cold-chain management.
• Familiarity with regulatory frameworks (CLIA, CAP, HIPAA, OSHA).

• Certifications that may be helpful but not required:
• PMP (Project Management Professional).
• Healthcare compliance or quality certifications.
• Prior phlebotomy certification (historical or lapsed acceptable).

Disclosure as required by Colorado law, the annual salary range for this position is $70,000 - $95,000. The actual compensation may vary based on work experience, certifications, education and skill level. The salary range is Hep Quant’s good faith belief at the time of this posting.

Hep Quant is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.