Facility Liaison II

Overview

Are you passionate about making a difference in people s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Facility Liaison II to join our team. As an essential member of our outreach and education team, you will act as a key liaison for healthcare facilities, case managers, and patients to promote positive relationships and effective use of the non-emergency medical transportation (NEMT) system.

This role will need to be on-site in Little Rock, Arkansas.

• Provides community-based outreach and education activities.

• Develops ongoing relationships with facilities through in-person meetings, phone calls, and group presentations.

• Maintains and fosters positive working relationships with healthcare facilities and caseworkers.

• Conducts in-service training (both in person and via webinar) to educate facilities on the use of NEMT services, including the web-portal trip request system.

• Investigates and assists with resolution of issues in collaboration with team members and management.

• Communicates post-meeting updates and follow-ups to healthcare facilities and internal departments.

• Promotes Modivcare initiatives and provides accurate information to facility staff.

• May participate in additional projects and perform other duties as assigned.

• Occasional travel to healthcare facilities may be required.

• High School Diploma required.

• One (1) plus years of experience.

• Valid Driver’s License and ability to pass DMV record check.

• Or equivalent combination of education and/or experience.

• Proficient in clear and effective verbal and written communication, with the ability to present to diverse public audiences.

• Strong interpersonal skills with the ability to build and maintain relationships.

• Technically competent, with proficiency in Microsoft Office Suite (advanced Excel skills a plus).

• Strong problem-solving and issue resolution skills, with the ability to execute action plans.

• Proactive relationship builder with a creative, solutions-oriented mindset.

• Capable of working independently and as part of a team.

• Prior experience working with health plans and healthcare facilities preferred; outreach or provider relations experience is a plus.

• Ability to use a hands-free mobile phone is required.

Salary: $21.64 - $29.21/hr

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)