Intensive Family Services Case Manager

Overview

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages. Working across the various teams on Intensive Family Services, the Intensive Family Services Case Manager will provide short-term, intensive support to youth, families, and individuals with behavioral health needs or transitioning from acute care.

This role stabilizes clients, connects them to resources, and promotes engagement in ongoing treatment. Serving as a referral liaison, the position partners with Porch Light Family Justice Center and other youth-serving systems—including hospitals, higher levels of care, and juvenile justice—to conduct screenings, deliver psychoeducation, and link clients to trauma-informed care and community supports.

• Respond to referrals within one business day to conduct behavioral health screenings, needs assessments, and connection to services.
• Provide timely follow-up with consumers discharging from the hospital in accordance with Medicaid and regulatory protocols.
• Provide time-limited case management and psycho-social rehabilitation services to stabilize clients and support skill-building, including coping skill development, safety planning, education and employment, and independent living skills.
• Facilitate outpatient juvenile competency restoration education to court ordered youth (training provided).
• Offer psychoeducation and supportive consultation to clients, families, and partner agencies using strengths-based, trauma-informed approaches.
• Collaborate with community partners and Jefferson Center teams to ensure seamless service navigation, working on-site at Porch Light and other center offices at least 50% of the time.
• Maintain accurate and timely documentation in compliance with program and regulatory standards.
• Participate in supervision, training, and community partner meetings as required.
• Demonstrate cultural competence and uphold professional standards in all interactions.
• Exhibits enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
• Effectively responds to client/consumer needs and problems, initiates, and maintains positive interactions, timely response to phone calls, email and other requests.

Education, Knowledge, Skills & Experience Required

• Bachelor’s degree in psychology, social work, or related mental health field required.
• Minimum 1–2 years of experience in behavioral health, case management, or care coordination with youth and families.
• Knowledge of trauma-informed care, child development, family systems, and community resources.
• Ability to engage clients quickly and work in office, in home, community, and collaborative settings.
• Strong communication, organizational, prioritization, and problem-solving skills.
• Experience working with underserved or marginalized communities.
• Basic computer proficiency (email, EHR systems).
• Bilingual (English/Spanish) preferred.

• Meet productivity and documentation benchmarks.
• Support whole-health needs through appropriate referrals and coordination.
• Attend mandatory in-services and maintain compliance with individualized training plans.
• Perform additional tasks as assigned by the Manager.

Salary Grade 50 - Bachelor’s Degree (Case Manager) $55,000 ($26.45/hr).

Additional Salary Information The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

Final date to receive applications
: 1/28/2026. Review of applications will begin immediately.