Switchboard​/PBX Operator

Department Information

This position is open only to Colorado state residents.

CDHSCareer

The Colorado Mental Health Institute at Fort Logan (CMHHIFL) is one of two state hospitals serving our community. The vision of CMHHIFL is to provide the highest quality mental health services to persons with complex, serious, and persistent mental illness within the resources available. Our mission is to support those individuals in achieving their recovery goals and reaching their full potential.

CMHHIFL provides inpatient treatment to adult patients, generally between the ages of 18‑59. The hospital currently has 94 adult inpatient beds, over four treatment units and opened 44 beds (2 units) in late 2022 and 2023. The two forensic units will be dedicated to providing psychiatric stabilization and restoration treatment to individuals deemed incompetent to proceed as a result of their mental illness.

Medical services, occupational therapy, neuropsychological‑rehabilitation services, and trauma‑informed care services are available for all patients throughout the hospital.

Through our core values listed below, CMHHIFL staff is committed to:

• Individual dignity and respect;
• Person‑centered, evidence‑based care;
• Trauma‑informed recovery;
• Multidisciplinary collaboration;
• Diversity and inclusion;
• Strong family and community partnerships.

Work Schedule:

24/7 Department‑Part‑time: TBD.

Please note:

work schedule is subject to change based on business needs.

The Communications Department exists to provide professional support to the director and supervisory staff to meet the safety, security, and communication needs of all resident patients and staff within each department by performing administrative, technical, detail, and routine work. It provides critical communications in crisis situations (i.e., physical and verbal assaults against persons or property, suicidal behavior) and adheres to hospital policies and procedures in order to provide a safe and therapeutic work environment.

Completing assignments entails exercising organizational, analytical, and communicative (written and verbal) skills.

Provide Safety and Communication services to the staff and client population at CMHH‑Fort Logan. Execute emergency procedures for the Fort Logan Campus.

Job duties include, but are not limited to:

• Answer and direct incoming outside telephone calls to the appropriate person/unit, answer general questions regarding Fort Logan, and greet after‑hours CMHHFL visitors ensuring proper and courteous screening before permitting entry to CMHHIFL and its patient treatment areas.
• Dispatch public safety officers using a police band radio for emergency and routine calls. Coordinate/ initiate response to medical emergencies, tornadoes, bomb threats, and triage. Call local law enforcement for serious or criminal offenses occurring on CMHHFL grounds.
• Vehicle management: check out/assign use of State vehicles after business hours, weekends, and holidays. Keep a log of staff needing to be picked up during emergency situations.
• Documentation/briefing staff at shift change: maintain a log of all safety calls, medical staff calls, nursing supervisors, housekeeping, outgoing patient calls, Code blue alarms, Panic alarms, and Fire alarms occurring on shift. Pass information on at shift change.
• Receptionist: provide directions to CMHHIFL for outside callers. Greet visitors and route them to the appropriate location. Receive deliverables (parcels, mailings) for CMHHIFL, notify appropriate personnel of items received, and sign acknowledgment of receipt for the deliverable carrier as requested.

Substitutions, Conditions of Employment & Appeal Rights

• Experience:
  
  Two (2) years of administrative and clerical experience in medical, clinical or office settings.
• Substitutions:
  Appropriate education will substitute for the required experience on a year‑for‑year basis.
• Conditions of Employment:
  • Full background check required
  • This position is considered an essential role. Employees in essential positions can be only FLSA nonexempt and can be required to work…