Senior Product Manager - Revenue Cycle

At Ortho Fi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with Ortho Banc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this:
Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”

Ortho Fi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

This role is hybrid and based in Denver, Colorado. Candidates must be able to live and work locally in the Denver area.

We’re looking for a strategic and results-driven Product Manager to join our team dedicated to optimizing the Insurance Revenue Cycle Management (RCM) for Orthodontic practices. This leader's primary focus is creating Peace of Mind for our Orthodontic practice partners and future proofing and strengthening the long-term scalability of our RCM product offerings.

We’re looking for a Product Manager to lead Ortho Fi’s Insurance RCM product domain—driving innovation and optimization across the tools and experiences that help practices convert more patients from consultation to start.

This person will work closely with Engineering, RCM Operations, Data/Analytics, Vendors, Provider Partners and other RCM Product leadership to build and improve products that can be used streamline how practices configure and recommend treatment, Improve the accuracy of patient benefits and overall patient responsibility, Support the expansion of current services to support Medicaid, and partner with downstream products to build feedback loops that learn from downstream processes.

• Own the long-term product vision, strategy, and roadmap for the Insurance RCM platform, ensuring alignment with overall company goals and the specific needs of our orthodontic practice partners.
• Conduct continuous market research, competitive analysis, and partner interviews to identify emerging trends, regulatory shifts, and unmet needs in the orthodontic RCM space.
• Define and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) related to RCM efficiency, revenue realization, and practice partner satisfaction.

• Define and own the benefit accuracy improvement roadmap, with a specific focus on optimizing how carriers adjudicate orthodontic and dental claims.
• Translate complex payer rules, orthodontic doctor fee schedules, and contract rates into system configurations and predictive models that…