Patient Advocate

Position

Patient Advocate I – Orthopedic Centers of Colorado

The Patient Advocate is responsible for ensuring the clinic meets required standards such as HIPAA, OSHA, compliance rules, and regulations against fraud and abuse. Assignments are based on broad goals, requiring considerable decision‑making and independent judgment in daily activities.

This role involves oversight of patient interaction processes, chart accuracy, appointment validations, pre‑registration, and facilitating effective communication with patients, staff, and providers.

• Eligibility check
• Fixing chart mistakes
• Phreesia appointment validations; cancelations/reschedules
• Pre‑registration
• Recognizing, greeting and registering patients politely and promptly
• Answering and handling all phone calls and voice messages in a pleasant manner
• Verifying current information status and collecting insurance, demographic information, and signatures as needed

• Minimum of two years’ experience in a healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Excellent grammar, spelling and punctuation
• Skills operating business office machines
• Professional telephone etiquette
• Ability to read, understand and follow oral and written instructions
• Ability to establish and maintain working relationships with patients, employees and the public

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company‑paid life and long‑term disability insurance
• Optional accident insurance and additional disability coverage
• Opportunities for internal training and development
• Retirement plan eligibility after one month of service with company profit sharing
• Most positions offer Monday‑Friday work schedules

• Typical business office environment
• Possibility of local travel
• Constant computer monitor use, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 lbs or more
• Occasional lifting or moving up to 50 lbs
• Specific vision requirements include close, color, peripheral vision and ability to adjust focus
• Hours:
  
  Monday‑Friday 8:00 a.m. – 5:00 p.m.; early, late and long hours may be required to meet essential functions

Entry level

Full‑time

Health Care Provider;
Industries:
Medical Practices