Automated Enforcement Administrator
Listed on 2026-03-14
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Government
Government Administration, Public Health
Residency Requirement
This position is open to current Colorado residents only.
Please note:
This recruitment may be used to fill multiple vacancies.
Division of Child Support Services
The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. DCSS provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.
Weekly Hybrid Working Arrangements
Minimum 2 days In Office and Maximum 3 days Remote Work. Work arrangements are subject to change at any time.
Position PurposeAct as a Subject Matter Analyst for two or more of the automated enforcement remedies.
Answer a high volume of incoming inquiries from external and internal customers to investigate enforcement actions for non-payment of child support obligations.
Provide guidance to 64 counties to maximize collections through the mass case processing initiatives.
Investigate, provide advice, technical assistance and guidance to county, state, and private company users to solve operational and enforcement questions and to resolve issues or complaints.
Analyze effectiveness of automated mass case processing in relation to the Division’s mission, vision and goals.
Author and recommend continuous improvement strategies; implement, maintain and evaluate child support enforcement performance pertaining to the various automated enforcement initiatives.
Analyze the Automated Child Support Enforcement System (ACSES) to ensure it is working properly; interpret enforcement decisions based on case status, Federal and State law, rules, policies and business rules for each automated enforcement remedy.
Provide expertise on ACSES and automated enforcement remedies to support modernization efforts.
6 years of Child Support experience including knowledge and use of ACSES, automated enforcement remedies, CSeTools, and knowledge of Colorado Child Support statutes, rules and regulations.
OR
Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Human Services, Public Administration, Social Work, Psychology, Sociology, Information Technology, or a related field, plus two (2) years of Child Support experience including ACSES, automated enforcement remedies, CSeTools, and knowledge of Colorado statutes, rules and regulations.
SubstitutionsAdditional appropriate education will substitute for the required experience on a year-for-year basis.
Preferred QualificationsThe highly desirable candidate will have a high level of automated enforcement expertise, strong communication skills, and the ability to influence and educate stakeholders. A working, detailed knowledge of automated enforcement remedies is critical as modernization efforts continue.
Two years of Child Support experience in the last five years that includes knowledge and use of the Automated Enforcement Remedies, ACSES, and knowledge of the Child Support statutes, rules and regulations. Strong customer service, organizational, time management, problem solving, and the ability to work well independently and as part of a team.
Conditions of EmploymentBachelor’s degree in a related field.
Two (2) years of Child Support experience with ACSES, automated enforcement remedies, CSeTools, case management, and knowledge of statutes and regulations.
Strong analytical and customer service skills; ability to negotiate ideas and agreements.
You must complete the official State of Colorado online application. Cover letters and resumes will not be reviewed during the minimum qualifications screening. After screening, a comparative analysis may include standardized testing. If listed, answer all supplemental questions with sufficient length.
Appeal rights:
You may file an appeal with the State Personnel Board…
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