Automated Enforcement Administrator

Residency Requirement

This position is open to current Colorado residents only.

The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. DCSS collaborates to provide case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.

The State Enforcement Unit (SEU) fulfills federal mandates for child support reform and state legislative mandates for automated case processing, and provides leadership and support to county child support enforcement units to foster continuous improvement in the effective and efficient delivery of child support enforcement services to families. SEU is responsible for designing, developing, implementing, and operating automated enforcement initiatives authorized in federal and state law, including reporting child support obligations, attaching various benefits, intercepting winnings, and other offset measures.

It also seeks new automated enforcement collection initiatives while ensuring private companies and clients are well served and disputes are resolved in a competent and timely manner.

Minimum 2 days in office and maximum 3 days remote work. Work arrangements are subject to change at any time.

• Act as a Subject Matter Analyst for two or more of the automated enforcement remedies;
• Answer a high volume of incoming inquiries from external and internal customers to investigate enforcement actions for non‑payment of child support obligations;
• Provide guidance to 64 counties to maximize collections through the mass case processing initiatives;
• Investigate, provide advice, technical assistance and guidance to county, state, and private company users to solve operational and enforcement questions and resolve issues or complaints;
• Analyze effectiveness of automated mass case processing in relation to the Division’s mission, vision and goals;
• Author and recommend continuous improvement strategies;
• Implement, maintain and evaluate child support enforcement performance pertaining to the various automated enforcement initiatives;
• Analyze the Automated Child Support Enforcement System (ACSES) to ensure it is working properly;
• Interpret enforcement decisions based on case status, Federal and State law, Federal and State Rules, established policies and procedures and applicable business rules for each of the automated enforcement remedies.
• Automated Certification Training.

6 years of Child Support experience that includes knowledge and use of the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, CSeTools, and knowledge of the Colorado Child Support statutes, rules and regulations.

OR

Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Human Services, Public Administration, Social Work, Psychology, Sociology, Information Technology, or a related field.

AND

Two (2) years of Child Support experience that includes knowledge and use of the ACSES, the Automated Enforcement Remedies, CSeTools, and knowledge of the Colorado Child Support statutes, rules and regulations.

Additional appropriate education substitutes for the required experience on a year‑for‑year basis.

Highly desirable candidate will have a high level of automated enforcement expertise and the ability to communicate their expertise to have an immediate impact on services. Detailed knowledge of the automated enforcement remedies is critical as the Division completes migration and modernization of ACSES.

• Graduation from an accredited college or university with a bachelor’s degree in business, human services, public administration, social work, political science, psychology, sociology,…