Lead Public Safety Dispatcher

Overview

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), we make lives better through connections! When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits:

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

In this role, you will be responsible for the shift supervision of dispatchers and provide direction across all shifts including 24/7 work scheduling, training and compliance while ensuring operational effectiveness. You will have a direct impact on the morale and mentorship of all other Public Safety Dispatchers. You will dispatch emergency police, security, and other non-emergency public safety equipment as required and make notifications as appropriate.

• Answer, evaluate, and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete and accurate information to determine urgency and need for dispatching emergency response units using a Computer Aided Dispatch (CAD) system, telephones, multi-channel radio, and numerous computer databases and maps.
• Accurately and consistently dispatch the appropriate police and/or security resources while coordinating fire, ambulance, or other emergency response, track the status and location of each, and transmit messages and information to units.
• Maintain positive and professional written and verbal communication skills at all times; consistently provide excellent customer service to all citizens and emergency responders.
• Assist in the development of curriculum for the Public Safety Dispatcher Basic Academy and other training; conducts both On-The-Job and classroom training.
• Provide specialized and intervention training for assigned trainees.
• Maintain a high level of morale and motivation within the department and ensure all personnel operate as a team in the performance of their duties.
• Encourage cooperation and support among all the employees of the center and serve as a coach and mentor to all public safety dispatchers.
• Detect and take corrective action when communication systems or program errors occur.

• All job-related duties as assigned.

• High School Diploma or GED
• A minimum of two years of combined experiences in military or civilian law enforcement and/or civilian police or fire dispatching.
• Ability to communicate effectively and professionally with citizens, responders and team, orally and in writing
• Ability to speak and hear clearly with or without reasonable accommodation
• Utilize sound judgment and make quick decisions in an emergency environment
• Manage time and workload effectively, including planning, organizing, and prioritizing with attention to detail
• Work a flexible schedule including shift work on a rotating schedule, holidays and weekends
• Obtain and maintain required certifications through the Colorado Bureau of Investigation as well as the Association of Public Safety Communications Officials
• Ability to perform all assigned duties independently in a high stress, fast-paced environment
• Proficient with Microsoft Office Suite

Or

• An equivalent combination of education, experience, knowledge, skills, abilities.

The work environment and…