Ascent Banking Associate

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Ascent Banking Associate plays a critical role within the National Ascent Servicing & Administration (NASA) team, delivering high‑quality service and operational support to regional front offices across the country. This position ensures an elevated client experience by managing daily banking operations, resolving service‑related issues, and coordinating multi‑step banking support processes that may span several days or weeks. As a central partner to both front office teams and internal partners, the Ascent Banking Associate serves as a project manager for complex service requests—providing timely follow‑up, proactive communication, and seamless coordination across functional areas.

Core responsibilities include processing a wide range of money‑movement transactions; onboarding new consumer, business, and trust accounts; performing account and client maintenance activities; assisting clients and advisors with digital banking needs; and supporting fraud and dispute investigations. Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to build productive relationships across regional and national teams.

• Process high‑volume transactional requests including domestic and international wires, internal transfers, loan advances and payments, teller transactions and related activities

• Facilitate the opening of consumer, business, and trust accounts
• Ensure accuracy, compliance, and completeness of onboarding documentation
• Coordinate with regional teams to support smooth client transitions into the Ascent service model

• Execute account updates including signer changes, address modifications, and ownership updates
• Process rate exceptions and other account‑level adjustments
• Maintain accurate and compliant client records

• Provide guidance and issue resolution for online banking enrollment, access, and troubleshooting
• Support clients with navigation, functionality, and digital banking tools

• Assist with fraud monitoring, dispute claims, and documentation needs
• Partner with internal fraud teams to ensure timely case resolution and clear communication to field teams

• Strong attention to detail and accuracy
• Excellent organizational, follow‑through, and prioritization skills
• Ability to manage multi‑step workflows over extended time frames
• Strong relationship‑building skills with national and regional partners
• Professional communication and client service orientation

• Bachelor's degree, or equivalent work experience
• One to three years of relevant experience

• Ability to be accountable and work independently in managing a team tasked with excellent service and issue resolution
• Ability to effectively work with others as part of a high performing team
• Ability to work under pressure in a fluctuating environment
• Strong interpersonal, client service and communication skills
• Ability to influence others through consultative approach to support objectives

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11…