Universal Banker

Overview

The Universal Banker I plays a key role in delivering exceptional customer service and supporting branch operations. This position involves frequent customer interaction, including onboarding new clients, maintaining existing relationships, and assisting with a variety of banking transactions. Primary responsibilities include opening and closing personal and business accounts, issuing certificates of deposit, and ordering debit cards. The banker also provides accurate information and assistance regarding account details, ownership changes, and general inquiries, while performing entry-level account maintenance and supporting teller-related functions.

Teller duties involve accurately and efficiently processing customer transactions such as cashing checks, accepting deposits and withdrawals, and executing internal transfers. The banker ensures compliance with bank policies and procedures while maintaining a high level of customer satisfaction.

The compensation pay for this position is $22.83. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

• Opens and Closes:
  Checking, Savings, CD's, IRA's, HSA's, and Debit cards
• Resets Online Banking users
• Resolve issues and answer questions with customer accounts
• Provide basic problem-solving solutions
• Processes wire transfers, check orders, address & telephone changes
• Assists customers with temporary debit card increases, pin changes/resets, travel notification, fraud, compromised cards, disputes, and Instant Issue debit cards
• Support the department by answering phones, distributing mail, scanning documents, and greeting/directing customers.
• Performs Notary Functions
• Completes ongoing required regulatory training and Oncourse Training Courses within the assigned time frame
• Complies with all bank policies, applicable laws, and regulations
• Provides superior customer service while promoting bank products and services
• Processes deposits, loan payments and safe deposit box rental payments
• Examines checks for endorsement and negotiability
• Processes change orders
• Prepares cashier's checks
• Processes & settles cash advances
• Processes foreign items
• Scans and balances teller capture transactions processed during the day
• Maintains approved cash drawer limits and balances their drawer out at the end of their shift
• Promotes the High-Performance Growth (Haberfeld) Checking accounts, Tell-A-Friend program, to include assisting with Branch promotions and Big Day promotions.
• Keeps up to date with the latest security alerts, to protect the bank from losses
• Assists with dual control in vault balancing, mail deposits, day drop, and night drop processing.
• Balances Coin machine
• Redeems US Savings Bonds
• Sells prepaid Gift/Travel cards
• Maintains inventory logs for prepaid cards and assists with auditing them monthly
• Assists with incoming/outgoing shipments
• Follows opening/closing checklist
• Responds to telephone inquiries from customers
• Completes monthly teller certification under dual control
• Orders and submits foreign currency for customers
• Performs other related duties as assigned

• High school education or equivalent required
• Minimum of 6 months' banking experience preferred

• Must be able to multi-task and prioritize job responsibilities
• Must understand and support the Bank's philosophy regarding customer service
• Must have excellent written and oral communication skills
• Must be detail orientated
• Needs to work accurately and efficiently
• Must have a good working knowledge of PC usage and Microsoft Office (Word, Excel and Outlook)
• Ability to maintain high volume of quality work, while ensuring highest confidentiality

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…