Loan Officer

Position Summary

The Loan Officer is responsible for guiding home buyers through the mortgage process while promoting Universal Lending Corporation’s full suite of loan products. Serving as a key lending partner to buyers of Risewell Homes, this role focuses on relationship-building, exceptional customer service, and ensuring a smooth experience from application through closing.

Build Rapport

• Build rapport with the sales agents at Risewell communities and division personnel.
• Maintain a positive sales environment by educating potential borrowers and Home builder sales representatives on the Company’s products and services.

Loan Applications

• Complete thorough loan applications by communicating with prospective applicants.
• Obtain specified information relating to the loan or credit application.
• Correspond with applicants via telephone, email or in-person to resolve any questions regarding application information.

Prequalification

• Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company’s credit policies and programs, as well as all state and federal lending regulations (FHA, VA, Fannie Mae, Freddie Mac, Conventional, Conforming, Jumbo, Rural Housing Development, Bond and Portfolio).

Loan Submission

• Negotiate rate, terms and conditions of the loan.
• Lock loans on time and in the correct product type.
• Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
• Input loans into Encompass and appropriate Automated Underwriting System (AUS), such as DU or LP, for underwriting decision.

Processing Issues

• Assist with, and solve, issues relating to processing, underwriting and closing of loans within employee’s loan pipeline.

Industry Knowledge

• Develop and maintain knowledge of the financial industry, economy, market conditions, rates, vendors and competition.

Compliance

• Maintain compliance on all loan files and pipeline.
• Consistently apply superior decision-making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations and procedures.

• Project an image of professionalism through demeanor and appearance while acting with integrity and honesty.
• Strive for teamwork and cooperation and actively participate in goals for self-improvement.

• Must have an active state MLO license in each state where business is to be conducted or be willing to obtain additional state licenses in WA, OR, CA, AZ, CO, FL and TX.
• Minimum 5 years lending origination experience preferably with builders.
• Must have working knowledge of Encompass or other LOS systems.
• Proficient in Excel, Word, Outlook, and PowerPoint.
• Ability to plan for contingencies and anticipate problems and identify risks.
• Ability to negotiate to produce positive outcomes.
• Ability to effectively listen and respond to customers’ needs.
• Ability to display superior customer service skills.
• Ability to exhibit professional written and verbal communication.
• Ability to maintain and foster strong partnerships with builders and customers.
• Ability to ensure customer satisfaction throughout the cycle of the sales process with support and service.
• Ability to identify customer needs and adapt sales presentations effectively.

Candidates must be eligible for licensure under the federal SAFE Act §  in each state where ULC originates loans. Eligibility requirements include:

• Never having had a loan originator license revoked in any jurisdiction unless revocation was formally vacated;
• Never having been convicted of, plead guilty or nolo contendere to a felony;
• If expunged or pardoned, this may still impact the ability to be licensed in some states.
• Demonstrating financial responsibility, character and fitness, such as to command the confidence of the community.
  • Examples of issues that can impact eligibility include: poor credit history; arrests; outstanding child support or alimony payments; unpaid judgments, etc.

The compensation for this position is minimum wage for the applicable geography plus eligibility…