TEMPORARY Customer Service Representative – Northeast Regional Office

Temporary Position (9 Months or Less)

Pay: $19.29 per hour. Employment starts March 2026 and ends December 2026. Apply before 02/01/2026.

The mission of the Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. The Colorado Parks and Wildlife (CPW) mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to offer sustainable outdoor recreation opportunities that educate and inspire future generations.

This entry‑level customer service position provides relevant information to customers, handles product sales, and supports CPW staff. Daily interaction with customers in person and over the phone requires effective communication and public‑relations skills.

• Sell wildlife and park products such as hunting and fishing licenses, park passes, OHV permits, and snowmobile/boat registrations; process license refunds, duplicate licenses, hunter‑education cards, and parks products.
• Maintain customer records in our database, IPAWS (name and address changes, hunter‑education verification, and other documentation).
• Answer incoming calls, handle inquiries about wildlife or parks, and direct callers to appropriate staff.
• Maintain and update information bulletin boards, seasonal handouts/reports/forms, and informational packets.
• Perform wildlife euthanizing when necessary.
• Provide internal customer service to other staff, serve as front‑desk reception; perform administrative duties such as managing copy, fax, IPAWS machines, and stocking supplies.
• Pick up, deliver, and distribute office mail.
• Monitor and ensure that standard office supplies, brochures, and merchandise are in stock.
• Other administrative duties as assigned.

The office will provide some uniform items. Employees may be required to purchase limited uniform items at their own expense.

• Must be 18 years of age or older.
• Must have a current and valid driver’s license or reliable transportation.
• Applicants may be subject to successful completion of a comprehensive background check.
• Must be willing and able to work 40 hours per week.
• Must be available to work some weekends and holidays.
• Previous experience handling money and working with the public is preferred.
• Strong interpersonal communication skills to deliver excellent customer service.
• Previous experience with Word or Excel is helpful.
• Previous experience with hunting and fishing is helpful.
• Ability to work well within a team.

Preference may be given to applicants with or working towards a Natural Resources degree or similar education.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal‑opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, and participating in pre‑employment testing. For assistance, please contact our ADAAA Coordinator at dnr_

Any person with a disability as defined by the ADA Amendments Act of 2008 may be provided a reasonable accommodation upon request. Contact dnr_ at least five business days before the date that any accommodation will be required to allow us to evaluate your request.

DNR uses e-Verify to confirm the eligibility of all newly hired employees to work in the United States. Learn more about e-Verify, including your rights and responsibilities.

If you experience technical difficulty with the NEOGOV system (e.g., uploading or attaching documents to your online application), call NEOGOV at 855‑524‑5627, Mon‑Fri between 6 a.m. and 6 p.m. (Pacific Time). The Human Resources Office will be unable to assist with these types of technical issues.