Strategy & Operations Associate

Job Description
Strategy & Operations Associate

As a Strategy & Operations Associate at Fanatics Betting & Gaming, you will support cross-functional initiatives aimed at improving operational efficiency and effectiveness across the business. As a member of the Customer Operations Team, you will play an integral role in the wider Fanatics Betting & Gaming ecosystem. The ideal candidate is a strong analytical contributor who enjoys problem‑solving, can manage multiple work streams with guidance, and is eager to grow their strategy and operations skillset in a fast‑paced, high‑growth environment.

• Understand customer contact drivers and assist in efforts to improve the end‑to‑end customer experience.
• Support cross‑functional operational initiatives by assisting with strategy, analysis and execution of key projects.
• Leverage data and build reporting to help identify operational issues and contribute to solution development.
• Collaborate closely with the Payments, Fraud, Finance, Product, Online Sports book, Commercial, Marketing, Trading, VIP, Engineering, and iCasino functions.
• Effectively manage multiple projects with clear and consistent communication.

• 1 – 2 years of experience in strategy, operations, analytics, or a related function.
• Ability to manage multiple tasks in a fast‑moving environment with attention to detail.
• Strong written and verbal communication skills, which includes creating and presenting polished, insight‑driven presentations to internal stakeholders.
• Collaborative and empathetic team player who works well across functions.
• Curious mindset with a willingness to learn quickly and take feedback.
• Interest in working in an entrepreneurial, high‑growth environment where decisions are made quickly.
• Strong analytical skills with experience using tools such as SQL, Excel, Tableau, Sigma or similar.
• Willingness to travel occasionally for events or team meetings at Fanatics offices.
• Bachelor’s degree in Business, Marketing, Analytics, Economics, Mathematics, or Engineering preferred.

The expected salary range for this role is based on job‑related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program.

• Salary Range: $60,000-$74,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed).

In addition to the base and bonus full‑time employees are eligible for Medical, Dental, Vision, 401K, paid time off, and other benefits like Wellhub, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. For information about our benefits, please visit .

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sports book and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes;

and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sports book is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty‑two retail sports betting locations, including the only sports book inside an NFL stadium at Northwest Stadium.

Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.