Parts Counter Sales Representative

4 days ago Be among the first 25 applicants

Are you ready to elevate your career in a place that drives success? At Towlift
, we’re not just about forklifts; we’re about fueling your passion for service and innovation. As a Parts Counter Sales Representative
, you’ll be at the heart of keeping industries moving, ensuring that businesses rely on Towlift with confidence. Join a team where your expertise is celebrated, your growth is prioritized, and your impact is undeniable. Let’s lift your career to new heights—because at Towlift
, service isn’t just what we do; it’s who we are.

What We Offer:

• Monday to Friday, 1st shift
• TuitionΧs reimbursement
• APPING, Dental, Vision, Supplemental, Life Insurance and Wellness programs
• 401k/Profit Sharing
• 120 hours PTO
• 10 Paid Holidays
• Training and development
• Referral program

• We embrace a work lift balance
• Safety is standard!
• We invest in technology, so you have the best tools for the job
• Leadership has the teams back!
• Our growing company provides many advancement opportunities
• Everyone has what they need to make a difference

The Parts Counter Sales Representative sells parts to internal and external customers over the counter, over the phone, or online. They are involved in the direct sales process, actively maintaining positive customer communication, supporting operational success, and developing customer relationships.

• Provides support begin to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, and communicating backorders to customers and technicians.
• Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Resolves customer complaints and issues with a high degree of customer service.
• Processes remanufactured cores to obtain credit from suppliers.
• Assists the Sales Department with parts requests.
• Receives and fills both online and telephone orders for parts.
• Solicits new and existing accounts by phone.
• Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Receives payment and/or obtains credit authorization.
• Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
• Examines returned parts for defects, and exchanges defective parts or refunds money.
• Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
• Performs follow-up sales calls with customers to ensure product satisfaction is met.
• Contacts new and existing customers to meet and surpass goals for the Parts Department.
• Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
• Establishes regular communication with managers to resolve any ongoing issues with customers.
• Promotes and sells equipment and service products to customers, generating increased revenue.
• Maintains professionalism on the job at all times.
• Is reliable and punctual in reporting for work as scheduled.
• Performs other duties of a similar nature as required.

• High School Diploma or equivalent. Associate’s degree preferred but not required.
• 3-5+ years of experience in a material handling parts or automotive industry preferred.
• Previous supervisory experience a big plus.
• Must have previous customer service experience, including strong verbal and written communication skills.
• Proficiency in Microsoft Office suite.
• Is…