Team Member - movies
Listed on 2026-01-11
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Entertainment & Gaming
Customer Service Rep
Team Member - free movies! – $19.29/hr
Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part‑time fixed, part‑time regular or full‑time hourly employees.
Primary responsibility is ensuring our guests receive exceptional service, whether in the Box Office, Concession Stand, or as an Usher.
Essential Duties and Responsibilities- Regular and consistent attendance.
- Handling of emergency situations when called upon.
- General cleaning duties.
- Compliance with our company dress code.
- Operate POS system, ensuring accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.
- Up‑sell / suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
- Promote the Regal Crown Club program.
- Ensure tickets are sold in accordance with the MPAA rating system and company policy.
- Respond to phone calls and questions from guests in a manner consistent with our guest service philosophy.
- Operate POS system with accurate cash handling and concession stock inventory.
- Promote the Regal Crown Club program.
- Operate, prepare, and clean all concession equipment.
- Up‑sell / suggestive selling.
- Comply with all local, state and federal food safety laws.
- Abide by all federal and state laws regarding breaks and/or meal periods.
- Ensure required alcohol certification and training are current where applicable.
- Required to read and understand training materials on sexual harassment and discrimination.
- Tear tickets, collect and deposit stubs, and direct patrons to their auditoriums.
- Inspect backpacks and packages when applicable.
- Manage crowd control and assist guests in finding seats.
- Enforce the MPAA rating system.
- Conduct in‑theatre inspections to monitor picture and sound quality and prevent content theft.
- Report problems, discrepancies or unusual situations to management.
- Perform in‑auditorium concession auxiliary sales as directed.
- Clean auditoriums and maintain clean restrooms, lobby areas, hallways and other outside spaces.
- Monitor the cleanliness and operation of theatre vending equipment.
- Assist with opening and closing duties as assigned.
$19.29 per hour.
BenefitsTeam members enjoy free movie passes and discounted concessions at any Regal location.
Eligible for the 401(k) retirement plan with a company match after 21 years of age and six months of service.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience- Completion of the Cast Certification Program as a cast member and box office cashier, or progress toward completion.
- For alcohol duties, complete legal state or local training and obtain the required certificate, plus Regal Responsible Beverage Server training.
Good public speaking and listening skills; respond clearly and directly.
Math AbilityPerform calculations with speed and accuracy; identify and correct errors.
Reasoning AbilityIdentify problems, gather relevant data, note possible causes, evaluate alternatives, and reach conclusions based on evidence.
Personal SkillsExcellent communication skills with customers, co‑workers, and management; set goals, budget time, and prioritize to achieve objectives.
Physical DemandsFrequently required to stand, walk, sit, use hands, reach, talk, or hear.
Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
May occasionally lift up to 60 pounds.
Vision requirements: close, distance, peripheral, depth perception, and ability to adjust focus.
Job Details- Seniority level:
Entry level - Employment type:
Part‑time - Job function:
Management and Manufacturing - Industry: Entertainment Providers
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