Customer Success Engineer

Job Description

Job Description /Company

Description:

CIM is a SaaS company in the commercial properties space. They’ve developed a software that utilizes AI/machine learning to analyze data obtained from various building management systems and platforms and analyzes the data to look for faults and inefficiencies. They then can you use that to create actionable insights in the hands of building managers. This role will ultimately partner with clients to drive the enablement of that software as applied to their specific needs.

We are looking for a candidate who understands the complex technical systems, both software and building management systems and can balance both the customer/client facing aspect with the engineering side of it. 4 days a week on site in Denver office. Training will be 3-4 weeks in Sydney, Australia.

Job Description:

As a Customer Success Engineer, you’ll work alongside a Customer Success Manager where your primary objective will be to deliver an unparalleled customer experience with our new logo clients, with an aim to expedite the adoption of our platform and seamlessly transition our clients from initial pilot engagement to a full-scale implementation across their entire portfolio, or their client’s portfolio of buildings.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Degree in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field)
• 2-5 years experience in the HVAC industry
• Familiar with Building Management System (BMS) and knowledge of building services
• Experience being in a customer facing role
• Proven experience of working in a fast-paced environment
• Competitive and achievement oriented
• Excellent oral and written communication skills
• Willingness to travel to client sites. (Valid drivers license and ability for air travel required) Experience with energy analysis
• Experience of working with High tech manufacturing sector
• Familiar with thermodynamic and heat transfer principles
• Knowledge of building rating systems