Technical Solutions Engineer

Overview

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge. Our solutions are designed to meet current demands and anticipate future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings. We believe that fostering an inclusive environment is essential for driving creativity and innovation.

Our commitment to excellence has earned us several awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. We strive to maintain the highest standards of quality and performance in everything we do.

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful. Providing direct access to a top-level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.

We are seeking world-class technical solutions engineers (TSE) to join our team to support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. You will work with a diverse, multicultural team of engineers who act as our customers’ champions and collaborate with software/hardware engineering, product management, customer engineering and sales teams.

The team culture is one of collaboration among highly technical individuals as we work as One Team to deliver the highest levels of customer satisfaction.

What You’ll Do

The ideal candidate can troubleshoot complex and dynamic customer environments while balancing the communication needs of each case. A strong analytical mind is required, as is the ability to triage. We continually release new features and products, so a high aptitude for both learning and teaching is required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—diagnosing problems and communicating them in multiple technical contexts. Excellent written and verbal communication skills are essential, as is a collaborative approach.

• Respond to customer product inquiries via telephone or written email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

• Working knowledge of networking industry, products, and protocols
• Minimum of 4-8 years hands-on experience and a combination of the following: designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies:
  • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

The new hire base pay for this role has a pay range of $71,000 to $137,000.

Arista offers different pay ranges based on work location, so that we can offer consistent and…