Lifecycle - Technical Services Technician II

Lifecycle Technical Services Technician II

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Be a part of the Future of Sustainable Water Solutions with Newterra! At Newterra, we’re not just engineering solutions—we’re redefining how industries manage water and wastewater sustainably. Every project we take on is a step toward a cleaner, greener planet, and our design team plays a vital role in making this vision a reality.

That's why we’re looking for a Technical Services Technician II to join our mission. This isn’t just a job. It’s an opportunity to contribute to critical water treatment systems that drive efficiency and sustainability in industries like Food & Beverage, Energy, Manufacturing, and more.

Here, every design tells a story—one of smarter systems, more sustainable practices, and a shared commitment to preserving our planet for future generations. If you’re ready to be part of a team that’s making waves in industrial water solutions, we’d love to hear from you!

At Newterra, we believe in taking the important step of investing in our employees. That is why we offer competitive benefit programs. Our Benefit programs include Medical, Dental, Vision, HSA, Life Insurance, AD&D, STD, LTD, 401(k) Employer Match, Paid Holidays, and Paid Vacation as well as Sick Time.

Job Title:

Technical Services Technician II

Department:
Lifecycle

Reports To:

Technical Services Manager

Status:
Non-Exempt

Date Issued:
July 2025

The Lifecycle Technical Services Technician II builds on foundational skills to service a diverse range of water treatment technologies, including midrange electrical rotating equipment such as aeration mixers and water softening systems. This role offers a dynamic opportunity to apply intermediate technical expertise, including both mechanical and electrical troubleshooting, while mentoring junior technicians. This position is ideal for professionals eager to grow their technical and leadership skills in a high-impact field, focusing on independent problem-solving and customer success.

• Perform all Lifecycle Service Technician I duties, including startup, commissioning, customer training, and troubleshooting for low voltage and light electrical water treatment systems.
• Provide startup, commissioning, customer training, and troubleshooting for midrange electrical rotating equipment, such as aeration mixers and deaerators ensuring reliable system performance.
• Conduct startup, commissioning, and seeding for advanced membrane-based systems including M  and RO.
• Support retrofits across various water treatment systems, enhancing equipment functionality and longevity.
• Participate in handoff meetings with Project Managers, Contractors, and End Users to communicate prerequisites for site readiness, ensuring project alignment.
• Build training documentation for all Newterra product lines, including policies, procedures, and Power Points.
• Use CRM and SharePoint tools to track root cause analysis and document service activities accurately, driving operational improvements.
• Diagnose and resolve mechanical and basic electrical issues in assigned systems, minimizing downtime and optimizing performance.
• Diagnose and resolve moderate mechanical and electrical PLC Panel troubleshooting to maintain system reliability.
• Coordinate travel schedules, customer communications, and onsite service visits independently, delivering exceptional service experiences.
• Monitor operational parameters of treatment systems and provide actionable feedback to management to enhance system efficiency.
• Mentor Level I technicians, fostering their skill development and contributing to a collaborative team environment.
• Adhere to Newterra and customer safety policies during all field operations, championing a culture of safety.

• Maintain accurate and detailed service records and images in SharePoint to support data-driven decision-making.
• Identify and propose opportunities for operational or service improvements to enhance customer outcomes.
• Support Sales by communicating opportunities for additional services or upgrades, contributing to business growth.
• Responsible…