Product Support Specialist – Underground Drills & Bolters

Overview

Sandvik Mining is looking for a Product Support Specialist - Underground Drills & Bolters

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

• Lead complex technical assignments as SME in Underground Drilling
• Act as trusted advisor to customers, identifying solutions for advanced product challenges
• Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues
• Serve as primary technical liaison between Sales Area and Product Line / factory
• Drive frontline readiness for new technologies and product launches (parts, training, resources)
• Develop and deliver machine-specific training packages across the Sales Area

• Enforce and lead compliance with Sandvik's EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities
• Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins

• Advanced Technical Support:
  Support the site team on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns
• Problem Analysis & Resolution:
  Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product / process improvements to enhance system performance
• Knowledge Management & Efficiency Optimization:
  Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions

• Provide technical input for project documentation including specifications, cost / material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area
• Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency

• Technical Expertise & Advisory:
  Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions
• Customer Engagement & Solution Development:
  Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs
• Sales & Operational Support:
  Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions

• Expert Network & Technical Coordination:
  Be an active member of global expert networks; facilitates technical knowledge exchange between backline support and Sales Area
• Training & Product Support:
  Lead technical and product training initiatives, ensure accurate course content, and manage workshops / seminars for equipment division
• Feedback &
  
  Collaboration:
  
  Collect, document, and relay technical feedback to product lines, chair monthly technical review; collaborate with Parts & Services division on training materials, toolkits, and implementation plans
• Product Lifecycle & Project Readiness:
  Owns technical / application aspects of product launches and phase-outs; manages operational readiness for large-scale projects

• 8 years Sandvik Equipment Experience
• Advanced coaching / trainer experience

• Engineering / Technical qualification (degree / diploma)

• Relevant Trade Certification / equivalent
• Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80%
• Sandvik On-the-Job Skills Coaching Program - minimum of 5 sessions recorded

• Environment and Mobility
• Field
  - Any environment (Location customer sites / Workshops)
• Willing to travel domestically and internationally

• Expert Equipment knowledge and skills
• Underground Drilling Equipment
• Rock Drill Technologies
• Automation on Sandvik Underground Drilling Offering
• i-SERIES (expert skills and knowledge) Decentralized Automation - Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics

• Proficient in English, both written and oral
• Proficient in relevant computer software and IT systems
• Advanced technical report writing
• Advanced in digitalized systems relevant to equipment
• Proficient equipment operator
• Advanced knowledge of the mining environment and application of equipment

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a…