CDOC State Teacher - Customer Service; Denver

Department Information

Who May Apply: A residency waiver has been granted for this announcement. Applications will be considered from residents and non-residents of Colorado.

Job Location:

Denver Complex. This referral may be used to fill future vacancies at this location.

We invite you to build a career that makes a difference and builds greater public confidence in government. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

• Distinctive career advancement opportunities throughout the state system;
• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans. Member Contribution Rates. Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits;
• Medical and dental health plans;
• Short and long term disability coverage;
• Paid life insurance;
• 11 paid holidays per year plus vacation and sick leave;
• Wellness program, tuition reimbursement, training opportunities and more.
• Visit State of Colorado Employee Benefits for more information.

The position provides entry-level marketable job skills to inmate students within an adult educational correctional system/facility by delivering instruction, training and assessments in Customer Service curriculum in accordance with the Colorado Community College System

CCCS) and/or the Colorado State Licensing Board (if applicable). This position will also provide oversight of Computer Based Testing to include Test Proctor duties.

• Teach and mentor inmate students individually or in large and small group classrooms promoting occupational, academic and transitional performance skills;
• Determine educational needs of inmate students to develop short and long term goals;
• Plan course content and develop methods of instruction;
• Develop and implement competency-based teaching aids such as instructional software, multimedia visual aids, or study materials;
• Lecture on theories, concepts and terminology of customer service;
• Select and administer appropriate performance assessments to inmate students in order to measure progress, course completion requirements, and to evaluate training/testing effectiveness;
• Ensure security, safety, supervision and monitoring of inmate students in the proper use, storage and inventory of equipment tools, keys and hazardous materials in accordance with CDOC regulations;
• Prepare reports and maintain records such as student grades, attendance rosters, and training activity details;
• Observe and evaluate inmate students' work to determine progress, provide feedback, and make suggestions for improvement;
• Document inmate achievements, competencies and contact hours towards completion of certificate requirements;
• Provide oversight and coordination of Computer Based Testing lab and record security to include test proctoring of all computer based testing;
• Justify accuracy and usage of budget requests;
• Participate in conferences, seminars, and training sessions to keep abreast of developments in the field, and integrate relevant information into training programs;
• Commitment to teamwork and collaboration with fellow teachers in a cooperative effort to promote mutual and continued guidance and improvements;
• Actively contribute to the safety and security of the facility through effective offender management and promoting conflict resolution and solutions;
• Endorse and adhere to the CDOC Mission and Vision promoting commitment and integrity;
• Maintain Colorado Community College credential;
• Other duties as assigned.

Position maintains safety and security by training inmates and occasionally or in an emergent situation perform inmate counts, shakedowns, searches, escorts, movement control, and inmate access to classrooms. Through conscientious observation and adherence to agency Administrative Regulations and the Code of Penal Discipline, the position promotes a safe and secure work…