Recreation Services Representative

# About Our Job# Final date to receive applications

Applications for this position are accepted on a rolling basis and this posting may close at any time. Please submit your application as soon as possible to ensure consideration.#

What We Offer This is an on-call position, which means it is a part-time, hourly role. The payrate for this position is $19.54/hour and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules. This position will work no more than 39 hours per week.#

Location In this position you can expect to work on site at a recreation center operated by the City and County of Denver’s Department of Parks and Recreation.  to  and Please note that hiring needs can vary between recreation centers based on business needs and hours of operations. Not all recreation centers may be hiring. While location preferences are considered, they are not guaranteed.#

What You’ll DoThe City and County of Denver’s  (DPR) is dedicated to customer service and enhancing the health of residents and the environment through innovative programs and safe, beautiful, and sustainable places. Through the operation of 30 recreation centers across Denver, DPR can offer affordable facilities, programs, and activities to residents and visitors year-round. Recreation centers offer several organized classes including, but not limited to, aquatics, arts and crafts, cultural and social activities, fitness and sports, health, special events, tours, and more.  

Activities are organized for children, youth, adults, people with disabilities, and active older adults for maximum enjoyment by all of Denver’s diverse communities.

Recreation Services Representatives are an integral part of delivering top-notch services to visitors of Denver’s network of recreation centers. As such, these positions will utilize their people skills and solution-driven enthusiasm to understand and exceed customer expectations. Recreation Services Representatives provide leadership for the Front Desk Team by coaching Recreation Assistants, sharing knowledge of DPR programs and services, and resolving various customer-related issues.

As a Recreation Services Representative, you will:
* Greet and communicate with recreation center guests using the F.A.C.E. philosophy (Friendly, Attentive, Consistent, Empowered) regarding recreation services and activities
* Utilize a point-of-sale system to process membership and program sales, refunds, transfers, activity registrations, and similar transactions
* Provide guests with information regarding membership and activity registrations; explain options and answer questions in-person and over the phone
* Handle difficult, sensitive, and escalated guest relations issues and act to resolve them
* Maintain a clean and well-organized front desk, monitor and clean equipment for checkout, maintain and stock appropriate forms, flyers, and documents for front desk operations
* Monitor guest adherence to facility rules and guidelines and report disruptive behavior to appropriate staff members
* Manage emergency situations such as evacuations, medical emergencies, suspicious activity, or other unexpected situations
* Maintain various records such as inventory, activity reports, receipts, memberships, reservations, and activity rosters
* Follow established procedures and guidelines to open and/or close the Recreation Center
* Attend agency-required customer service and Active Net training, provided at no cost
* Perform other related duties as assigned#

What You’ll Bring Recreation Services Representatives are often the first impression of a DPR recreation center for visitors. We are seeking staff members who have a passion for customer service, enjoy helping others, and can seek out opportunities to contribute to the success of a busy work environment. Recreation Services Representatives are comfortable delivering information to customers both in-person and over the phone.

As a Recreation Services Representative, you will exemplify DPR’s dedication to customer service and enriching the…