Customer Support Specialist

Hi, we’re Actabl.

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits.

Our mission is to empower the people that power hospitality.

• Start with People:
  We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
  • Being:
    We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
  • Doing:
    We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity:
  Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer:
  We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation:
  We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen:
  We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop 't make excuses. Find a way and drive until it is done.

Full-time

As a member of our support team, the Customer Support Specialist will own accountability for satisfying our customers’ day‑to‑day usage and problem‑solving questions. You will work with a variety of stakeholders and collaborate intimately with the product, customer success, and sales teams. The ideal candidate is hands‑on and results‑oriented, with strong communication and problem‑solving skills.

• Know our product inside and out.
• Enable our customers to use our products successfully.
• Maintain a positive, empathetic, and professional attitude.
• Communicate and coordinate with colleagues frequently.
• Advocate for our customers’ needs.
• Provide feedback and propose changes to improve the efficiency of the customer service process.
• Participate in weekly team meetings and daily team communication keeping everyone up‑to‑date on current work.
• Be a valued team member and actively contribute to an atmosphere of cooperation and growth.
• Be cognizant of individual goals and team goals simultaneously.

• Ensure that customers are on the latest production release.
• Join client calls to assist with support items, and any needed follow up on tickets, ensuring that client needs are addressed in a timely and professional manner.

• 1‑3 years experience in a customer support role, preferably in a SaaS product‑based company.
• Good understanding of enterprise product support processes in a multi‑tiered support environment.
• Ability to prioritize issues and elevate appropriately.
• Experience in working with various teams (Dev Ops, Customer Success, QA, Level 1 Support) for issue resolution.
• Hospitality Industry experience preferred.

• Adaptability
• Time management
• Collaboration
• Ownership mindset
• Customer advocacy

This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday‑Thursday) in‑office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote‑based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.

• Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
• Employer‑paid life & AD&D, short‑term disability &…