Dispatcher, Customer Service​/HelpDesk

Job Title:
Dispatcher

Location:
Denver, CO 80239

Duration: 3+ Months with potential to extend or hire

Position Type:
Hourly contract Position (W2 only)

Note
:

• SCHEDULE/ REMOTE FLEXIBILITY:
  In office full time
• WORK HOURS:
  
  7am-4pm (1 hour lunch) or 730a-4pm (30-minute lunch)
• HOURS PER WEEK: 40 hours
• INTERVIEW PROCESS:
  In office/in person interview
• PREFERRED INTERVIEW TIMES: 9am-2pm (Tuesday through Thursday):
  Flexible based on our availability
• PURPOSE/ MISSION OF TEAM:
  Full time replacement headcount. We are going through a new system conversion and if we meet the right person, we will extend a full-time offer

Position Summary:

Schedule and dispatch service technicians from customer calls and service contracts to specific locations for routine maintenance and emergency repairs.

• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
• Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers.
• Additional responsibilities as assigned.

Required:

Hs;
Preferred:
Associates

0-5 years

• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills, and high attention to detail.
• Flexibility to work outside normal working hours, as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• High level of professionalism and diplomacy.
• Strong customer focus skills.
• Excellent telephone and communication skills. Ability to handle high volume of telephone calls.
• Demonstrated ability to make decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment.