Customer Service Representative

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

• Independently manage key customer accounts by utilizing customer portals to upload/download order information, review product details, analyze data, and monitor open orders to meet delivery requirements.
• Handle daily inbound calls and emails related to pricing, availability, emergency orders, backorder status, shipping and tracking inquiries, freight forwarders, and returns, with a focus on achieving first-call resolution.
• Initiate and expedite production for Gates products based on customer needs.
• Provide product information, competitive interchange options, and substitution recommendations to customers.
• Use  or other CRM tools to accurately track and manage customer cases.
• Support the Customer Experience (CX) team in achieving monthly performance metrics.

• 2-4 years of experience
• Proficiency in Microsoft Word, Excel, and familiarity with database systems
• Strong written and verbal communication skills
• Demonstrates confident decisiveness and a willingness to take action when addressing customer issues.
• High attention to detail with a proactive approach to time management

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as "One Gates" and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.