COBRA Engagement Specialist

Overview

Join to apply for the COBRA Engagement Specialist role at Thrive Pass

Location:

Remote

Employment Type:

Full-time

• Bring fresh ideas to the table—we’re all about innovation and continuous improvement.
• Collaborate with cross-functional teams (we love a good brainstorm).
• Deliver stellar customer service to all COBRA members as they are in their COBRA election period or enrolled in COBRA.
• Interact directly with COBRA members through our ticketing solution and phone system to answer all inquiries.
• Consistently meet and exceed service level agreements (SLAs) for all phone, email support and file processing.
• Process qualifying event notices, election forms, coverage changes and termination letters in a timely and effective manner.
• Identify issues or inefficiencies and follow escalation path for resolution.
• Responsible for timely and effective member support, problem resolution and pro-active follow-up.
• As necessary, back up our India Operations team in processing qualifying event notices, election forms, coverage changes and termination letters.

• A proactive, people-first mindset with a passion for creating client and member experiences.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail, especially in fast-paced or changing environments.
• A self-starter who thrives in collaborative teams.

• 1-2 years’ experience in customer service, phone support or similar field
• Familiar with standard insurance concepts, practices, and procedures such as medical, FSA, HSA and COBRA as well as HIPAA
• Ability to understand how to utilize technology and phone systems
• Demonstrated understanding of how to deliver high-quality customer service
• Working knowledge of Microsoft Word and Excel
• Ability to identify and provide solutions for client needs
• Quick learner and detailed oriented
• Strong communication skills, complemented by both excellent verbal and written communication
• Customer-centric with a strong desire to help people; highly empathetic
• Positive attitude
• Takes initiative to uncover/develop solutions prior to escalating issues
• Ability to take on new projects and easily transition between tasks
• Team player who is receptive to coaching and adaptive to change
• Desire to excel and grow each day
• Ability to work in a remote environment

• $44,000-$50,000 / annual salary
• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills. A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
• An inclusive and welcoming environment for all. Thrive Pass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀