Junior Account Specialist - Part Time

DESCRIPTION

• Manage in-house printing program ensuring on time delivery and customer satisfaction of all personalized retail and custom products.
• Filter and respond in a timely manner to custom apparel inquiries that come in regarding the custom process.
• Process all orders that come through online design program; ensure that all orders have proper art files and communicate any possible issues with customer; manage all communication with production facility regarding orders from online designer.
• Maintain active outreach to customers utilizing online design program and assist with any questions or issues in placing orders.
• Process small, semi-custom and rush jobs from the sales team. Guide customer through design process and ensure deadlines are met to maintain on time delivery of orders.
• Prioritize projects and tasks based on internal and external deadlines.
• Process a high volume of daily communication including email and phone in a timely manner
• Process necessary administrative tasks for the sales and account management team managers including data entry, shipment tracking and report analytics
• Provide coverage to account management team when team members are out of the office

• Strong organizational skills and process oriented
• Self-motivated and action oriented
• Attention to detail
• Resourceful and creative
• Strong multi-tasker
• Ability to work effectively both independently and as part of a team
• Drive to innovate and improve processes
• Fast learner, open to change and enjoys new challenges

Hourly Rate: $25

This is a part time position working onsite 20-30 hours a week at our Denver office.