Inbound Customer Service Representative

As an Inbound Call Center Customer Service Representative, you will interact with customers and internal employees to answer questions about their accounts. You should enjoy building relationships and assisting customers. You must have exceptional, genuine customer service skills, as well as strong computer proficiency and effective problem‑solving abilities.

Professionally answers incoming calls from customers and field personnel. Identifies and evaluates customers’ needs and routes calls appropriately. Builds and maintains customer relationships through consistent and timely communication. Provides accurate, complete, and reliable information using appropriate methods and tools. Handles customer complaints and offers practical solutions and alternatives in a timely manner.

All customer communications and statuses are documented accurately and completely. Follows up and provides status updates on outstanding email and voicemail items. Provides invoices to customers as required or upon request. Coordinates deliveries when a customer is out of product. Coordinates with field sales regarding customer needs, payment commitments, and related matters. Identifies field process issues that may delay payment and reports these occurrences to management.

Support the Collections team by:
Communicating account balances to customers and field personnel Preparing independent account summaries Collaborating with other departments and colleagues to maintain strong working relationships Ensure that independent customers comply with established credit and payment terms; place accounts on service hold when necessary and restore terms once accounts are current. Uphold all policies and standards to promote optimal business performance and best practices.

• Excellent communication skills, including strong writing and telephone abilities
• 2+ years of customer service experience
• 2+ years of experience in accounts receivable, credit, and collections
• Ability to understand written instructions, including policy and procedure manuals, correspondence, and financial documents
• Experience with direct store delivery, route accounting, or call centers is a plus
• Ability to work in a fast‑paced environment and adapt to change
• Strong problem‑solving skills
• Proficient with computers, including Microsoft Excel and Word
• Self‑directed and able to work with minimal supervision
• Dependable, reliable, and trustworthy
• Friendly and professional; able to explain and educate customers in a helpful way, including the ability to write and organize formal correspondence
• Eager to learn and become a subject matter expert whom others rely on
• Able to handle confidential information appropriately
• Detail‑oriented; able to accurately process and record information while ensuring data integrity
• Strong time management skills, with the ability to prioritize and handle multiple tasks simultaneously

The base salary range for this position is $41,600 to $62,400 + cash incentive. Actual salary offer may vary based on work experience. The base pay range is subject to change and may be modified in the future.

Our current Benefits include:

• Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement

(Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.